Summary
Overview
Work History
Education
Skills
Accomplishments
Windstream 5 time Chairman's Club Winner
Timeline
Generic

Ginger Pettit

Major Account Development Manager
GLOVERSVILLE,New York

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational and account management skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience
3
3
years of post-secondary education

Work History

Major Account Development Manager

Windsream
Albany, NY
05.2021 - Current
  • Set meetings and managed obligations to achieve established goals and commitments.
  • Built mutually beneficial partnerships with industry and resale partners to enhance overall service and value to clients.
  • Built senior executive relationships at target accounts and aligned solutions to business needs.
  • Worked with channel and alliance partners on joint marketing and sales opportunities.
  • Consulted customers leveraging knowledge of networking solutions, network routers and switches and data center management.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Prepared sales presentations for clients showing success and credibility of products.

Major Customer Advocate

Windstream
Albany, NY
04.2016 - 05.2021
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Generated detailed reports to track customer service metrics and overall customer satisfaction.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
  • Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
  • Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Regional Director of Account Development

Windstream
Albany, NY
12.2014 - 04.2016
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist employees and maintain excellent customer service.

Direct Account Manager

Windstream
Albany, NY
06.2005 - 12.2014
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Developed and implemented strategies to increase client retention.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Customer Service Advisor & Trainer

Frontier/Citizens Communications
Johnstown/Middletown, NY
06.1996 - 06.2005
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained and managed customer files and databases.
  • Worked with field technicians on developing programming guides for programming customers phone systems
  • Gathered all technical components for projects
  • Trained all customers on their new products/phone systems

Education

High School Diploma -

Gloversville High School
Gloversville
09.1992 - 06.1995

No Degree - Business Administration And Management

Orange County Community College
Middletown, NY
05.2001 -

Skills

Sales contracts and agreements

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Accomplishments

  • Supervised team of 8-10 staff members.
  • Over 100% of Quota for Sales, Conversion and Renewals
  • 27 years of Telecom Experience

Windstream 5 time Chairman's Club Winner

High Accomplishment that requires meeting sales and renewal goals placing in the Top 10% of the company.

Timeline

Major Account Development Manager

Windsream
05.2021 - Current

Major Customer Advocate

Windstream
04.2016 - 05.2021

Regional Director of Account Development

Windstream
12.2014 - 04.2016

Direct Account Manager

Windstream
06.2005 - 12.2014

No Degree - Business Administration And Management

Orange County Community College
05.2001 -

Customer Service Advisor & Trainer

Frontier/Citizens Communications
06.1996 - 06.2005

High School Diploma -

Gloversville High School
09.1992 - 06.1995

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Ginger PettitMajor Account Development Manager