Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Ginger Poling

Spanish Fort,AL

Summary

Dynamic leader with a proven track record at Kaliber Management, LLC, adept in project management and client relations. Excelled in streamlining operations, enhancing team productivity, and maintaining budget discipline. Demonstrated expertise in dispute resolution and team oversight, achieving on-time project delivery. Skilled in fostering stakeholder relationships, ensuring repeat business and referrals.

Enterprise professional, highly effective and ready to excel in customer success management. Background includes managing high-value client accounts and delivering tailored solutions to meet customer needs. Renowned for fostering team collaboration and navigating dynamic environments. Expertise in relationship management, strategic planning, and proactive communication.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Construction Coordinator

Kaliber Management, LLC
02.2024 - Current
  • Interviewed, hired, and trained new workers.
  • Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
  • Held construction progress and regular status meetings with project team.
  • Kept projects on schedule and within budget while serving as project leader.
  • Lead on accounting reimbursement project. Gather invoices and submit proper paperwork to banks for reimbursement on new home set-up.
  • Developed and executed pre-construction milestones on project schedule.
  • Supervised day-to-day activities of an11-person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
  • Coordinated training programs for construction personnel, enhancing their knowledge base as well as improving overall productivity levels onsite.
  • Developed customized project management tools for efficient tracking of project milestones and deliverables.
  • Streamlined permit acquisition process by maintaining accurate documentation and fostering positive relationships with local authorities.
  • Managed change orders effectively to minimize disruptions to project schedules while accommodating client requirements or unforeseen conditions onsite.
  • Prepared and submitted reports on job progress and safety conditions to upper management.

Owner

Farmers Insurance - Ginger Poling Agency
09.2017 - 01.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Research insurance payor relationships for contacting opportunities in new areas.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.

Contracting Assistant

HPC Specialty Pharmacy
07.2014 - 08.2017
  • Developed positive relationships with suppliers through regular communication, fostering trust and collaboration in negotiations.
  • Submit enrollment applications to insurance payers and anything necessary to succeed in obtaining contracts such as networking, providing applicable legislation and follow up.
  • Research insurance payor relationships for contacting opportunities in new areas.
  • Submit re-enrollment / revalidation applications for currently contracted insurance payers as required by the contract.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Work with the billing department on patient denials related to contractual issues.
  • Contributed to cost savings by identifying opportunities for renegotiation or consolidation of existing agreements.
  • Maintained accurate records of all correspondence, amendments, and other pertinent information related to contracts under management.
  • Ensured timely execution of contracts by tracking deadlines, prioritizing tasks, and escalating issues as needed.

Skills

  • Client service
  • Dispute resolution
  • Project management
  • Team oversight
  • Multitasking and time management
  • Telephone and email etiquette
  • Customer and client relations

Certification

Alabama Life, Accident & Health or Sickness, Property & Casualty

Timeline

Construction Coordinator

Kaliber Management, LLC
02.2024 - Current

Owner

Farmers Insurance - Ginger Poling Agency
09.2017 - 01.2024

Contracting Assistant

HPC Specialty Pharmacy
07.2014 - 08.2017

Alabama Life, Accident & Health or Sickness, Property & Casualty

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Ginger Poling