With over 20 years of law enforcement communication experience and law enforcement experience, including specialized roles as a School Resource Officer and 911 Operator, I excel in critical thinking and effective communication, as demonstrated at the City Of Harwell Police Department and Hart County EMS. My expertise in these areas make me a great candidate for the job of communication officer with your agency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
911 Operator
Hart County EMS 706-376-3930 Missy Cobb
09.2023 - Current
Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
Handled sensitive situations with tact and discretion, maintaining confidentiality as required by law and departmental policies.
Demonstrated excellent multitasking abilities while managing multiple phone lines, radio communications, and computer systems simultaneously.
Enhanced communication between first responders and the public by providing clear, concise information during high-stress situations.
Routed calls to police, fire, and ambulance service to meet individual call needs.
SRO/Police Officer
City Of Harwell Police Department 706-376-3111
01.2007 - Current
Served as a school resource officer, improving relationships between youth and police through positive interactions while maintaining a safe environment for students and staff, and including the public during after hour school events.
Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Answered emergency calls for help from citizens and business owners.
Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
Police Officer
City of Royston Police Department
07.2006 - 01.2007
Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Answered emergency calls for help from citizens and business owners.
Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
Patrolled assigned areas to prevent and detect crimes.
Police Officer/SRO/Dispatcher
City Of Hartwell Police Department
05.2001 - 07.2006
Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Answered emergency calls for help from citizens and business owners.
Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Served as a school resource officer, improving relationships between youth and police through positive interactions and providing a safe environment for students and staff.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying information for a timely and safe response.
Education
No Degree - Basic Law Enforcement Training Course
Georgia Public Safety Training Center GPSTC
155 Buddy Christian Way Athens, GA
06-2003
No Degree - Basic Communications Officer
Georgia Public Safety Training Center GPSTC
1000 Indian Springs Dr Forsyth, GA 31029
01-2002
No Degree - Jailer School
Georgia Public Safety Training Center GPSTC
1000 Indian Sprngs Dr Forsyth, GA
11-2001
High School Diploma -
Franklin County High School
Carnesville, GA
05-1992
Skills
20 plus year certified law enforcement communication experience including GCIC/NCIC certification and experience that is current
20 plus years certified law enforcement experience including school resource officer
1 1/2 year in EMS/Fire dispatch and communication experience and CAD experience
Report writing
Integrity and honesty
Critical thinking
Great work ethic and being at work and on time
Certification
Basic Law Enforcement Training Class - Georgia Public Safety Training Center 06/2003 PBLE040679S
Basic Communications Officer - Georgia Public Safety Training Center - 01/2002 - PBDC040207N
Basic Jail Training - Georgia Public Safety Training Center - 11/2001 - PBJA040496S
Interrelated Special Education Teacher at Cobb County School District, South Cobb High SchooInterrelated Special Education Teacher at Cobb County School District, South Cobb High Schoo