Ginger Preuss
Pennellville,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Assistant & Data Analyst
Upstate Medical University Hospital
07.2021 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Assists with background checks and verification of licenses
- Improved office efficiency by effectively managing internal communications and correspondence
- Performs wide range of clerical and technical duties to facilitate business operations
- Troubleshoot minor problems and reported larger technical issues
- Effectively process internal promotions, demotions and reclassifications
- Generate monthly reports to obtain new hire, transfers, and separation data
- Supported talent acquisition efforts by ensuring a seamless and positive onboarding experience for all new hires.
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and managers.
CLIENT SERVICE REPRESENTATIVE
RAPID RESPONSE MONITORING
08.2020 - 07.2021
- Support Accounting department by performing critical collections and accounts receivable functions
- Managed over 60 calls per day, while composing invoices and customer notification letters
- Processes AMEX Fees, ACH's, and Cash Reports for balance reconciliation
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Housing Counselor
Oswego Housing Development Council
06.2018 - 07.2020
- Promoted timely transition to permanent housing. Efficiently closed all 15 applicants 4 months prior to deadline.
- Developed successful housing action plans, addressing individual client needs and financial goals.
- Maintained strong relationships with mortgage lenders, real estate agents, and attorneys to facilitate seamless transactions for clients.
- Served on Oswego County Fair Housing Council
- Provided information and referred individuals to public and private agencies
- Streamlined processes within the organization by creating efficient systems for managing client data and tracking progress.
- Assisted clients in achieving homeownership by guiding them through the home buying process.
- Empowered clients to make informed decisions on their housing options by delivering educational workshops.
Member Specialist
SEFCU
07.2011 - 02.2015
- Trained peer mentor that ensured new SEFCU employees had proper tools and resources by building professional relationships and developing their technical skills
- Identified and prevented fraudulent check transactions, resulting in savings of approximately $38,000.
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Evaluated feedback from members regularly, implementing necessary changes based on their input and suggestions.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Utilized problem-solving skills to reduce or eliminate company expenses.
Education
Bachelor of Science - Human Resources Management
SUNY Empire State College
Syracuse, NY12.2025
Associates of Science - Interdisciplinary
Suny Empire State
Syracuse, NY06.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Skills
- Customer and client relations
- Detail Oriented
- Office Administration
- Time Management
Timeline
Administrative Assistant & Data Analyst
Upstate Medical University Hospital
07.2021 - Current
CLIENT SERVICE REPRESENTATIVE
RAPID RESPONSE MONITORING
08.2020 - 07.2021
Housing Counselor
Oswego Housing Development Council
06.2018 - 07.2020
Member Specialist
SEFCU
07.2011 - 02.2015
Bachelor of Science - Human Resources Management
SUNY Empire State College
Associates of Science - Interdisciplinary
Suny Empire State
Similar Profiles
Lauren McVeyLauren McVey
Peri-op Travel Nurse at Upstate Medical University HospitalPeri-op Travel Nurse at Upstate Medical University Hospital
Juliana PettyJuliana Petty
Student Clinical Assistant at SUNY Upstate Medical University HospitalStudent Clinical Assistant at SUNY Upstate Medical University Hospital
Chishu YinChishu Yin
Volunteer at Upstate Medical University HospitalVolunteer at Upstate Medical University Hospital