Ginger Preuss
Pennellville,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Assistant & Data Analyst
Upstate Medical University Hospital
2021.07 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Assists with background checks and verification of licenses
- Improved office efficiency by effectively managing internal communications and correspondence
- Performs wide range of clerical and technical duties to facilitate business operations
- Troubleshoot minor problems and reported larger technical issues
- Effectively process internal promotions, demotions and reclassifications
- Generate monthly reports to obtain new hire, transfers, and separation data
- Supported talent acquisition efforts by ensuring a seamless and positive onboarding experience for all new hires.
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and managers.
CLIENT SERVICE REPRESENTATIVE
RAPID RESPONSE MONITORING
2020.08 - 2021.07
- Support Accounting department by performing critical collections and accounts receivable functions
- Managed over 60 calls per day, while composing invoices and customer notification letters
- Processes AMEX Fees, ACH's, and Cash Reports for balance reconciliation
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Housing Counselor
Oswego Housing Development Council
2018.06 - 2020.07
- Promoted timely transition to permanent housing. Efficiently closed all 15 applicants 4 months prior to deadline.
- Developed successful housing action plans, addressing individual client needs and financial goals.
- Maintained strong relationships with mortgage lenders, real estate agents, and attorneys to facilitate seamless transactions for clients.
- Served on Oswego County Fair Housing Council
- Provided information and referred individuals to public and private agencies
- Streamlined processes within the organization by creating efficient systems for managing client data and tracking progress.
- Assisted clients in achieving homeownership by guiding them through the home buying process.
- Empowered clients to make informed decisions on their housing options by delivering educational workshops.
Member Specialist
SEFCU
2011.07 - 2015.02
- Trained peer mentor that ensured new SEFCU employees had proper tools and resources by building professional relationships and developing their technical skills
- Identified and prevented fraudulent check transactions, resulting in savings of approximately $38,000.
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Evaluated feedback from members regularly, implementing necessary changes based on their input and suggestions.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Utilized problem-solving skills to reduce or eliminate company expenses.
Education
Bachelor of Science - Human Resources Management
SUNY Empire State College
Syracuse, NY12.2025
Associates of Science - Interdisciplinary
Suny Empire State
Syracuse, NY06.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Skills
- Customer and client relations
- Detail Oriented
- Office Administration
- Time Management
Timeline
Administrative Assistant & Data Analyst
Upstate Medical University Hospital
2021.07 - Current
CLIENT SERVICE REPRESENTATIVE
RAPID RESPONSE MONITORING
2020.08 - 2021.07
Housing Counselor
Oswego Housing Development Council
2018.06 - 2020.07
Member Specialist
SEFCU
2011.07 - 2015.02
Bachelor of Science - Human Resources Management
SUNY Empire State College
Associates of Science - Interdisciplinary
Suny Empire State
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