Ginger Raymond
Clinton,Me
Summary
Experienced Scheduler with a proven track record in healthcare administration. Demonstrated ability to efficiently manage and optimize appointment schedules, reduce wait times, and coordinate team workflows. Skilled in communication, time management, and problem-solving, with a strong background in patient and staff management. Seeking to leverage my expertise to improve scheduling operations at your esteemed organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional manager/scheduler
Allpro Healthcare Solutions
Waterville, ME
12.2022 - Current
- Responsible for acceptance of new veteran referrals and accurate data entry of client demographics, service authorization, and service needs into designated scheduling software.
- Responsible for initiating contact with new clients within 24 hours of new referral and staff within one week.
- Responsible for daily staffing and scheduling caregivers to maximize client-authorized hours of service to meet agency KPI metrics.
- Maintain timely communication with the Director, other Coordinators, and clients with any change of condition, critical incidents, or schedule adjustments.
- Discern client services required as outlined in the service agreement, urgent requests, and care plans.
- Recruit and interview new caregivers to meet the staffing needs for the assigned caseload.
- HRSM - navigation
- Maintain HIPPA compliance.
- Networking with VA administration through phone calls, emails, weekly meetings.
- Insure compliance with all state and federal policy, regulations.
- Solely responsible for maintaining office while coordinating 55+ caregivers.
- Insuring 95+ clients receive the highest care.
CNA
MAS Medical Staffing
Westbrook
04.2018 - 05.2022
- Provided compassionate care to patients, assisting with daily living activities and promoting overall well-being.
- Monitored vital signs and reported changes in patient conditions to nursing staff, ensuring timely interventions.
- Maintained accurate patient records and documentation, adhering to healthcare regulations and standards.
- Collaborated with healthcare teams to develop and implement personalized care plans tailored to individual patient needs.
- Assisted in mobility and physical therapy exercises, enhancing patients' recovery and independence.
- Trained and mentored new nursing assistants, fostering a supportive and efficient work environment.
- Engaged with patients and their families, providing emotional support and education regarding care processes.
- Executed infection control practices consistently to minimize health risks to patients and staff.
- Supported patients with basic grooming and hygiene needs, promoting dignity and self-esteem.
- Documented patient progress and any significant changes, contributing to comprehensive care assessments.
- Engaged in continuous education and training opportunities to enhance caregiving skills and knowledge.
- Responded promptly to patient requests, demonstrating a commitment to exceptional service and care.
CNA/CRMA
Mount Saint Joseph
Waterville, ME
10.2016 - 03.2018
- Provided compassionate care to patients, assisting with daily living activities and ensuring their comfort and safety.
- Monitored and recorded vital signs, reporting any significant changes to nursing staff to facilitate timely medical interventions.
- Assisted in medication administration under supervision, adhering to safety protocols and regulatory guidelines.
- Documented patient progress and incidents accurately in electronic health records using industry-standard software.
- Trained and mentored new staff on best practices in patient care and safety procedures.
- Implemented infection control protocols, significantly reducing the risk of hospital-acquired infections.
- Participated in patient assessments and evaluations, contributing to the overall quality of care provided.
- Assisted with mobility and rehabilitation exercises, promoting patient independence and recovery.
- Responded promptly to patient calls and requests, demonstrating a commitment to excellent service.
- Engaged in ongoing professional development opportunities to enhance skills and stay current with industry practices.
- Maintained a clean and organized environment, ensuring compliance with health standards and regulations.
- Facilitated communication between patients and healthcare providers to ensure clarity in care instructions.
- Maintained confidentiality and adhered to HIPAA regulations in all patient interactions.
- Assisted with end-of-life care, offering compassion and support to patients and their loved ones during difficult times.
MRHT-1
Graham Behavioral Services
Augusta, ME
04.2016 - 10.2016
- Implemented and revised patient treatment plans under licensed staff supervision, ensuring goal attainment.
- Documented patient behaviors, progress, and interventions accurately in medical records, maintaining confidentiality.
Private duty Caregiver
Sherry Bacon
Madison, ME
01.2013 - 10.2015
- Provided compassionate and personalized care to clients, ensuring their comfort and well-being.
- Assisted clients with daily living activities, including bathing, dressing, and meal preparation.
- Developed and maintained positive relationships with clients and their families to foster trust and cooperation.
- Assisted clients with mobility and physical exercises to enhance their physical strength and stability.
- Provided companionship and emotional support to enhance clients' quality of life.
- Provided transportation and assistance to clients for appointments and social outings as needed.
- MRHT-1
Education
CNA - Non-Degree Program - Coursera certificate
Helping Hands Trade school
WATERVILLE01-2017
High School Diploma - undefined
Lawrence High school
Fairfield01-1988
Skills
- Attention to Detail Expert
- Time Management Expert
- Professional Development Expert
- Record Keeping Expert
- Team Collaboration Expert
- Effective Communication Expert
- Confidentiality Compliance Expert
Certification
- Insurance license - Inactive
- Real Estate - Inactive
- CNA - Inactive
- CRMA - Inactive
- PSS/DSP
- CPR
- Nappi
- Dementia
Timeline
Regional manager/scheduler
Allpro Healthcare Solutions
12.2022 - Current
CNA
MAS Medical Staffing
04.2018 - 05.2022
CNA/CRMA
Mount Saint Joseph
10.2016 - 03.2018
MRHT-1
Graham Behavioral Services
04.2016 - 10.2016
Private duty Caregiver
Sherry Bacon
01.2013 - 10.2015
High School Diploma - undefined
Lawrence High school
CNA - Non-Degree Program - Coursera certificate
Helping Hands Trade school