Ginger Rudman
Summary
Organized and dependable customer service individual, successful at managing multiple priorities with an attention to detail and a positive attitude. Worked in Production Control for 7 yrs and as a Material Handler for 10yrs. Willingness to take on added responsibilities to meet team goals and enjoy assisting customers by delivering quality service and prompt professional support.
Overview
17
17
years of professional experience
Work History
Lead Material Handler
Semtech Corporation
06.2013 - 06.2023
- Trained employees on warehouse procedures, system entries and safe practices.
- Transacted and verified SAP entries for shipping dept. including vendor creates and changes, purchase requests, and scrapping inventory.
- Increased efficiency by streamlining material handling processes and implementing new procedures.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or processed for shipping.
- Received, unpacked and checked quantities of shipments against PL/Invoices and entered in SAP system.
- Performed cycle counts and inventory control to accurately track product levels.
- Inspected stocks to identify shortages, alert teams to replenish supply and maintain consistent inventory.
- Monitored and alerted supervisors and coworkers of hazards and other issues to comply with safety procedures and quick resolutions.
- Maintained a clean, organized and secured warehouse to fully protect the employees and company assets.
- Provided customer service requests for all locations worldwide.
Production Control Clerk/Customer Service Representative
Semtech Corporation
03.2006 - 06.2013
- Improved production efficiency by streamlining multiple documents to one report.
- Enhanced customer satisfaction by addressing complaints with empathy and providing prompt and accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted internal and external customers with data entry support, administration questions and departmental needs.
Education
Associate of Science - Business Administration
Kauai Community College
Lihue, HISkills
- Administration Clerk
- Material Verification and Inventory
- Material Handling
- Customer Service
- Excel and Word Proficient
- Data Entry
- Customer Relations
- Clerical Support
Timeline
Lead Material Handler
Semtech Corporation
06.2013 - 06.2023
Production Control Clerk/Customer Service Representative
Semtech Corporation
03.2006 - 06.2013
Associate of Science - Business Administration
Kauai Community College
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