Ginger Sandlin
Hanceville,USA
Summary
Detail-oriented professional with extensive experience in accounts reconciliation and customer satisfaction at American Tire Distributors. Demonstrated success in managing billing processes and resolving disputes, ensuring accuracy and compliance. Skilled in financial report analysis and building strategic relationships, contributing to operational success through effective communication and problem-solving.
Overview
16
16
years of professional experience
Work History
City Clerk II
City Of Cullman Municipal Government
Cullman, USA
03.2021 - Current
- Monthly detailed billing for roll-off sales and services on average $325,000 per month for the department.
- Manage various payment methods including ACH transfers, credit card transactions, and LTC payments.
- Assist City Hall in the billing of extra sanitation services considered as extra sanitation services such as: bulk items, commercial brush.
- Three-way reconciliation of all roll-off department expenditures.
- Work with customers to clear up any billing problems such as non-payment, discrepancies or questions.
- Assisted in budget prep, expenditure review and budget administration.
- Maintained fiscal records and accounts.
Accounts Receivable Manager
American Tire Distributors
Huntsville, USA
01.2016 - 03.2021
- Collaborated with customers to resolve outstanding account balances.
- Prepared bills receivable, invoices, and bank deposits.
- Customer payments are posted by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues.
- Processed incoming payments in accordance with established financial policies.
- Maintained records by imaging invoices, debits, and credits.
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate, and accessible records, and kept a close eye on transaction updates throughout each quarter.
- Checked payroll, vendor payments, commissions, and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
Inside Sales Representative
American Tire Distributors
Cullman, USA
03.2009 - 01.2016
- Answered customer inquiries on products, prices, and availability promptly and accurately.
- Managed professional and welcoming customer interactions to enhance service experience.
- Cultivated strategic relationships by understanding customer preferences and maintaining regular communication.
- Maintained comprehensive contact logs and account records using CRM software.
- Conducted post-sale follow-ups to evaluate satisfaction and address any concerns.
- Established new accounts, arranged credit, and coordinated payment methods with management approval.
- Drafted sales contracts for acquired orders and submitted them for processing.
- Operated efficiently within a dynamic call center environment.
Education
Associate in Engineering Technology - Drafting & Design
Wallace State Community College
Hanceville, AL05-2007
Skills
- Activity coordination
- Reconciliation of accounts
- Researching skills
- City code knowledge
- Records management
- Critical thinking
- Customer satisfaction
- Database Management
- Financial report analysis
- Proficiency in Excel
- Proficiency in Access
- Proficiency in Windows
- Money handling
- Billing management
- Accounts reconciliation
- Budget administration
- Payment processing
- Data entry accuracy
- Record keeping
- Problem solving
- Attention to detail
- Effective communication
- Office administration
- Data entry
- Dispute resolution
- Payment collection
- Legal compliance
- Legal transcription
- Document notarization
- Fee handling
- Purchasing
- Data verification
- Crisis management
References
- John Kubia ATD Location Manager 256-531-570
- Clark Henderson ATD Assisant Location Manager 256-709-1566
- Carmen Edmondson City of Cullman Clerk - Retired 256-347-3820
Timeline
City Clerk II
City Of Cullman Municipal Government
03.2021 - Current
Accounts Receivable Manager
American Tire Distributors
01.2016 - 03.2021
Inside Sales Representative
American Tire Distributors
03.2009 - 01.2016
Associate in Engineering Technology - Drafting & Design
Wallace State Community College
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