Summary
Overview
Work History
Education
Skills
Timeline
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Ginger Serrano

Stockton,CA

Summary

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Overview

17
17
years of professional experience

Work History

Head Cashier

Sprouts Farmer Market
Lathrop, CA
02.2023 - Current
  • Collaborated with the management team to determine appropriate staffing levels for peak hours.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Trained new team members in cash register operation, stock procedures and customer services.

Operations Manager

Cardinal Logistics Management
Davidson, Concord, NC
04.2010 - 04.2016
  • Oversee And Coordinate Activities Of Staff, Drivers, Contractors, Customers, And Suppliers To Ensure Completion Of Task
  • Arrange Transportation, Lodging And Other Booking Details For Travel Plans
  • Monitor Issues Such As Accidents, Safety Concerns, Or Licensing Issues And Take The Appropriate Reports And Action
  • Reviewed Schedules, Orders, And Shipping Records To Obtain Loading And Unloading Information
  • Provided Advice To Top-level Management Regarding Finance, Management, Staffing And Other Issues And Procedures
  • Analyzed Financial Information

Customer Service Rep

Pioneer Packaging
Brisa, St Livermore, CA
03.2008 - 01.2009
  • Responded To Client Queries Or Complaints By Phone Or E-mail As Appropriate
  • Assisted Customers With Order Placement And Service Support
  • Provided Customers With Detailed Information On Products And Services
  • Customer Negotiation And Persuasion
  • Worked Closely With Sales Team
  • Liaise And Negotiate With Customers
  • Oversee The Time Delivery Of Goods And Maintain Delivery Schedules And Track Deliveries To Ensure Deliveries Are Met

Office Manager

Proactive Northern Container
Fremont, St Stockton, CA
02.2007 - 03.2008
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Ensured compliance with applicable laws regarding employment practices.
  • Provided training to new hires on office policies and procedures.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Education

CMT - Massage Therapy

Touching For Health School of Body Work And Massag
Stockton, CA
10.2007

Skills

  • Excellent Verbal Communication Skills
  • Problem Solver
  • Ability To Work Under Pressure
  • Proactive
  • Flexible And Able To Adjust To The Work Environment
  • Multi-tasking
  • Able To Perform With Minimal Supervision
  • Good Work Ethics
  • Customer Service Management
  • Cash Handling
  • Staff Management
  • Bookkeeping
  • Data Entry
  • Operations Management

Timeline

Head Cashier

Sprouts Farmer Market
02.2023 - Current

Operations Manager

Cardinal Logistics Management
04.2010 - 04.2016

Customer Service Rep

Pioneer Packaging
03.2008 - 01.2009

Office Manager

Proactive Northern Container
02.2007 - 03.2008

CMT - Massage Therapy

Touching For Health School of Body Work And Massag

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Ginger Serrano