Ginger Shay
Miami
Summary
Experienced and dedicated professional seeking a position to leverage expertise, commitment to excellence, and proven track record of fostering teamwork and synergy for delivering the best possible customer experience. Confident in ability to contribute to organization's success as a team leader, ultimate goal is to utilize skills and experience to create a customer experience that sets the organization apart in terms of unparalleled quality.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Insurance Elevated
07.2024 - Current
- Address customer inquiries through phone, email, and chat, delivering clear and accurate information.
- Manage customer orders, modifications, and follow-ups.
- Resolve customer complaints and concerns, providing solutions to guarantee satisfaction.
- Keep precise records of customer interactions and transactions within our CRM system.
- Work with team members and departments to effectively resolve customer issues.
- Monitor customer issues to ensure resolution.
Digital Marketing Manager
Total Martech
06.2023 - 06.2024
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Optimized content strategy across multiple channels to support search engine rankings, brand recognition, and user engagement goals.
- Analyzed competitor activity in the marketplace to inform adjustments in positioning, messaging, and promotional strategies.
- Developed and executed A/B testing strategies to optimize campaign performance.
Licensed Health Insurance Agent
US Health Advisors
06.2020 - 06.2023
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
- Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
- Utilized advanced analytical skills to evaluate risk factors and assess appropriate coverage levels for individual client situations.
- Maintained accurate records of all client interactions and transactions, ensuring compliance with industry regulations and company policies.
Guest Service Representative
MR. B'S BISTRO
09.2016 - 03.2020
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
SERVER
ORTANIQUE ON THE MILE
10.2014 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
SERVER
BRICKTOP'S
06.2013 - 06.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
SERVER
RED ROBIN
03.2012 - 06.2013
- Greeted guests and provided a warm and welcoming atmosphere for their dining experience
- Demonstrated thorough knowledge of menu items, wine list, cocktails, spirits, and daily specials to provide recommendations to guests
- Accurately recorded food and beverage orders and ensured timely delivery to guests
- Addressed guests' needs and concerns in a prompt and courteous manner
- Maintained a clean and organized dining room, ensuring a comfortable atmosphere for guests
- Worked closely with team members to ensure seamless service delivery and effective communication
- Consistently achieved high guest satisfaction scores, resulting in repeat business and positive reviews
Education
Bachelor of Science - Psychology
Florida International University
Miami, FL05-2014
High School Diploma - Leisure Medicine and Health Science Academy
Coral Reef Senior High School
Miami, FL06-2010
Skills
- Passion for Exceptional Customer Care
- Strong Attention to Detail
- Clear Verbal and Written Communication
- Effective Time Management
- Collaborative Teamwork
- Strategic Solution Development
- Proficient in Computer Applications
- Reliable Work Ethic
Timeline
Customer Service Representative
Insurance Elevated
07.2024 - Current
Digital Marketing Manager
Total Martech
06.2023 - 06.2024
Licensed Health Insurance Agent
US Health Advisors
06.2020 - 06.2023
Guest Service Representative
MR. B'S BISTRO
09.2016 - 03.2020
SERVER
ORTANIQUE ON THE MILE
10.2014 - 08.2016
SERVER
BRICKTOP'S
06.2013 - 06.2014
SERVER
RED ROBIN
03.2012 - 06.2013
Bachelor of Science - Psychology
Florida International University
High School Diploma - Leisure Medicine and Health Science Academy
Coral Reef Senior High School
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