Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Ginger Shinabarger

Ginger Shinabarger

Gainesville,TX

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

29
29
years of professional experience

Work History

Assistant Store Manager

Publix Grocery Store
06.2018 - 07.2024


  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees, via an active safety team.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Worked with Team members to have exciting team building opportunities to encourage being a responsible citizen in the communities in which we served. (MOD, CMN, UW, Habitat for Humanity and local food Banks)
  • Organized Contest and events for the entire district of stores.

Customer Service Manager

Publix Super Markets
08.1995 - 06.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Kept accurate records to document customer service actions and discussions.
  • Improved employee retention and loyalty by ongoing training Empowered team members to effectivly make decions where customers were concerned. Used employee satisfation surveys to gauge areas of improvemnt within the department.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Manged cash, and reviewed reports to ensure minamal cash descrepencies.
  • Planned events for the district and store to help maintain a positive relationships in the communities in which we served.

Education

High School Diploma -

Westside High School
Anderson, SC

Associate of Science - Marketing

Tri County Tech

Bachelor of Science - Marketing

Clemson University
Clemson, SC

Master of Science - Accounting

Georgia Tech
Atlanta, GA

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Customer Relations
  • Store Organization
  • Time Management
  • Team Building and Leadership
  • Store Opening and Closing
  • Attention to Detail
  • POS Systems
  • Employee Scheduling
  • Hiring and Training
  • Mentoring and Coaching
  • Employee Coaching
  • Transaction Processing
  • Strategic Merchandising
  • Microsoft Office Suite
  • Records Maintenance
  • Incident Reports
  • Goal Setting
  • Performance Improvement

Additional Information

Worked with Local Organization to improve the communities in which we Served. Habitat for Humanity, Local Parks, Conservation Efforts, United Way, March of Dimes, Children's Hospitals, Special Olympics, Atlanta United, and local food banks.

Timeline

Assistant Store Manager

Publix Grocery Store
06.2018 - 07.2024

Customer Service Manager

Publix Super Markets
08.1995 - 06.2018

High School Diploma -

Westside High School

Associate of Science - Marketing

Tri County Tech

Bachelor of Science - Marketing

Clemson University

Master of Science - Accounting

Georgia Tech

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Ginger Shinabarger