Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ginger Smith

Munford,TN

Summary

Dynamic Property Management Professional with a proven track record at Enterprise Property Management, enhancing tenant satisfaction through effective conflict resolution and superior customer service. Skilled in budget management and vendor negotiations, I successfully reduced operating expenses while fostering strong relationships with tenants, ensuring compliance and maintaining high property standards.

Overview

27
27
years of professional experience

Work History

Property Management Professional

Enterprise Property Management
05.2011 - Current
  • Increased tenant satisfaction by promptly addressing maintenance issues and implementing property improvements.
  • Implemented preventative maintenance programs to reduce future repair costs and extend the life of building systems.
  • Reduced operating expenses with efficient budget management and cost-effective vendor negotiations.
  • Facilitated tenant move-ins and move-outs smoothly by coordinating schedules, inspections, and required documentation.
  • Streamlined rent collection process for timely payments and reduced late fees.
  • Improved overall property appeal through regular landscaping upkeep, exterior maintenance projects, and attractive curb presence enhancements.
  • Coordinated with legal counsel as necessary to enforce lease terms or initiate eviction proceedings when warranted.
  • Enhanced property value by overseeing renovations, upgrades, and aesthetic improvements to units and common areas.
  • Resolved conflicts between tenants amicably using tactful communication skills and fair mediation practices.
  • Developed strong relationships with tenants through clear communication, empathetic problem-solving, and attentive customer service.
  • Coordinated routine inspections to maintain safety standards, address potential hazards, and identify areas for improvement.
  • Ensured compliance with local regulations and laws, minimizing risk of legal disputes or fines.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Collected and maintained careful records of rental payments and payment dates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Banking Customer Service Representative

FedEx Employees Credit Association
01.1998 - 05.2011
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
  • Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
  • Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
  • Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
  • Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
  • Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
  • Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
  • Educated customers on online banking features, promoting digital adoption and convenience.
  • Handled daily transactional processes, enhancing operational efficiency and customer satisfaction.
  • Implemented feedback mechanisms, enabling continuous improvement in customer service.
  • Enhanced customer engagement by introducing loyalty program, rewarding long-term clients.
  • Improved customer experience by providing timely and accurate responses to inquiries about banking products and services.
  • Provided training to new customer service representatives, ensuring high standards of service.
  • Facilitated smooth account opening processes, making banking more accessible to new customers.
  • Organized and participated in community outreach programs, increasing bank visibility and customer base.
  • Tailored banking solutions to customer needs, strengthening client relationships and loyalty.
  • Delivered personalized banking advice, helping customers make informed financial decisions.
  • Streamlined customer service protocols, reducing wait times and improving service quality.
  • Managed high volume of inbound calls, ensuring prompt and professional customer service.
  • Maintained up-to-date knowledge of banking regulations, ensuring compliance and customer protection.
  • Resolved customer complaints, restoring confidence in bank services and retaining valuable clients.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved accounting, service and delivery concerns.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

None - General Studies

Shelby State Community College
Memphis, Tennessee

General Studies

Craigmont High School
Memphis, NY
06.1993

Skills

    Excellent customer service skills

    Handling tenant, owner, and vendor complaints and requests

    Team player

Timeline

Property Management Professional

Enterprise Property Management
05.2011 - Current

Banking Customer Service Representative

FedEx Employees Credit Association
01.1998 - 05.2011

None - General Studies

Shelby State Community College

General Studies

Craigmont High School

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Ginger Smith