Energetic Program Coordinator offers superb analytical skills and proven project implementation expertise. Resourceful and versatile professional with 10 years of experience developing and coordinating programs in the private sector while adhering to government mandates, as well as small business development.
Overview
14
14
years of professional experience
Work History
MDR Mediation, Clinic Mediator
Center For Conflict Resolution
Los Angles Superior Courts
01.2024 - 04.2024
Mediated diverse cases (landlord-tenant, consumer-business, automobile accidents, unlawful detainer, and civil harassment) in LA Superior Courts.
Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
Built trust and rapport with disputing parties, enabling productive dialogue and effective problem solving.
Prepared agreements and settlement documentation for parties to sign and complete.
Created a safe and neutral environment for parties to openly discuss their concerns, promoting constructive dialogue.
Developed customized mediation strategies tailored to the unique needs of each case.
Resolved conflicts by applying mediation techniques and fostering open communication between disputing parties.
Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
Assisted clients in drafting agreements that accurately reflected negotiated terms and conditions of settlements.
Operations and Contract Coordinator
JLO Consulting, LLC
Monterey, CA
12.2022 - 05.2023
Issued contracts to Subject Matter Experts to conduct United Nations peacekeeping trainings requested by Institute for Security Governance.
Supported proposal development efforts by providing accurate risk assessments and contract language recommendations.
Maintained strong relationships with global network of consultants through regular communication and proactive issue resolution efforts.
Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
Small Business Owner
Bella Bee Coffee, LLC
Seaside, CA
01.2020 - 12.2022
Conceptualized, designed, and operated thriving mobile espresso bar and bakery.
Performed all relevant details for startup: secured financing for business, worked with state and local municipalities to obtain all necessary licensing and permits as well as designing and testing menu.
Managed all day-to-day operations of business including baking, advertising, contract negotiations, bookkeeping, and hiring and managing staff.
Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
USA Cycling Certified Coach/Small Business Owner
bDriven Coaching
Seaside, CA
09.2015 - 12.2022
Created individualized coaching plans for elite and professional level cyclists to provide structure and assist athletes in realizing personal and team goals
Organized twice yearly trips to France for training, racing, and supporting international client athletes.
Strengthened client resilience by introducing coping strategies and techniques for managing stress and setbacks.
Championed diversity and inclusion within coaching practice by embracing different backgrounds, cultures, experiences, and beliefs in approach taken with each client.
Special Investigator
KeyPoint Government Solutions
Monterey, CA
02.2012 - 09.2015
Conducted hundreds of background investigations to determine security clearance eligibility of persons working for United States Government and military.
Ensured compliance with all relevant laws, regulations, and policies while conducting investigations.
Cultivated strong professional network that facilitated access to valuable resources during complex investigations.
Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
Required to hold and maintain SCI security clearance.
Program Manager – Independent Livings Skills (ILS)
College Living Experience
Monterey, CA
03.2010 - 01.2012
Handpicked by senior leadership to redesign struggling ILS program.
Implemented system of adherence to all state mandated policies to ensure disabled student population received best services and funding available.
Developed comprehensive training plan, defined roles and responsibilities for critical staff functions.
Created budgetary suggestions and recommendations to improve overall accommodation for students.
Mediated high stress situations between tutors, students and parents to aid in achieving consensus.
Education
Master of Arts - Dispute Resolution
Pepperdine University
Straus Institute For Dispute Resolution
05.2024
Master of Arts - International Policy Studies
Middlebury Institute Of International Studies
Monterey
Bachelor of Arts - History; French
Pacific Union College
Angwin, CA
Undergraduate French Studies -
Centre Universitaire Et Pedagogique Du Saleve
Undergraduate History Studies -
Newbold College
Skills
Dispute Resolution
Mediation
Operations Management
Self-Starter
Adaptable
Timeline
MDR Mediation, Clinic Mediator
Center For Conflict Resolution
01.2024 - 04.2024
Operations and Contract Coordinator
JLO Consulting, LLC
12.2022 - 05.2023
Small Business Owner
Bella Bee Coffee, LLC
01.2020 - 12.2022
USA Cycling Certified Coach/Small Business Owner
bDriven Coaching
09.2015 - 12.2022
Special Investigator
KeyPoint Government Solutions
02.2012 - 09.2015
Program Manager – Independent Livings Skills (ILS)
Clinic Director, Child and Family Therapist, Accredited Family Mediator, Collaborative Divorce Family Professional at Sandbox Family SolutionsClinic Director, Child and Family Therapist, Accredited Family Mediator, Collaborative Divorce Family Professional at Sandbox Family Solutions