Ginger C Spencer
Retail Store Manager
Fort Collins,CO
Summary
Enthusiastic and resilient Retail Store Manager with solid experience in customer service and staff supervision. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Dedicated to motivating higher sales through incentives and positive reinforcement. Desire to learn, grow and excel in organization.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
Work History
Retail Store Manager
Christopher & Banks
Fort Collins, CO
08.2019 - 02.2021
- Trained team members in successful strategies to meet operational and sales targets. Increased sales by $60,000 within five months of being there.
- Resolved customer service issues promptly.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Assistant Store Manager
Chico's FAS
Loveland, CO
03.2008 - 08.2019
- Established personal key performance indicators: 3.86 units/transaction, $134.09 average dollar sale
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Attained expert level of product knowledge, becoming go-to person for customer inquiries, trouble shooting.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Arts - Humanities
Metropolitan State University Of Denver
Denver, CO 09.2015 - 12.2017
Skills
Coaching and mentoring
undefinedTimeline
Retail Store Manager
Christopher & Banks
08.2019 - 02.2021
Bachelor of Arts - Humanities
Metropolitan State University Of Denver
09.2015 - 12.2017
Assistant Store Manager
Chico's FAS
03.2008 - 08.2019
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