ginger stoddart
East Meredith
Summary
Dynamic Office Manager at Tops Friendly Markets with proven expertise in customer service and organizational skills. Enhanced operational efficiency through innovative document management and staff training initiatives, resulting in improved team performance. Skilled in bookkeeping and conflict management, fostering a collaborative work environment that drives success.
Overview
2026
2026
years of professional experience
Work History
Office Manager
Tops Friendly Markets
01.2024 - Current
- Assisted in daily office operations, ensuring smooth workflow and communication among team members.
- Organized and maintained office supplies, optimizing inventory management for efficiency.
- Supported administrative tasks, including scheduling meetings and managing calendars for staff members.
- Developed organizational methods to improve document retrieval processes.
- Handled incoming communications, directing inquiries efficiently to appropriate personnel or departments.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Bookkeeping
Sales Associate
Walmart
04.2019 - 01.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Stocked shelves and organized displays to maintain store aesthetics and accessibility.
- Collaborated with team members to achieve daily sales targets and improve service delivery.
- Provided product information and answered inquiries, fostering a knowledgeable environment for customers.
- Monitored inventory levels, reporting discrepancies to ensure adequate stock availability.
- Implemented visual merchandising standards, contributing to effective promotion of seasonal products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Hotel Manager
Southside Lodging
04.2015 - 01.2020
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff schedules to optimize workforce efficiency and service quality.
- Implemented training programs for new employees, enhancing team performance and guest satisfaction.
- Developed marketing strategies to increase resort visibility and attract diverse clientele.
- Coordinated maintenance schedules for facilities, minimizing downtime and improving guest experiences.
- Analyzed guest feedback data to identify trends and implement service improvements.
- Led budget management efforts, ensuring financial targets were met while maintaining high service standards.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Developed and implemented marketing strategies to promote hotel services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
Hotel Manager
Cathedral Farms.
1999 - 2006
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Fostered relationships with local businesses to enhance partnership opportunities and special events.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
Education
High School Diploma - English
Charlotte Valley
Davenport, NY06.1994
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Relationship building
- Mail handling
- Scheduling
- Employee supervision
- Conflict management
- Staff hiring
- Employee training
- Training and coaching
- Team supervision
Timeline
Office Manager
Tops Friendly Markets
01.2024 - Current
Sales Associate
Walmart
04.2019 - 01.2024
Hotel Manager
Southside Lodging
04.2015 - 01.2020
Hotel Manager
Cathedral Farms.
1999 - 2006
High School Diploma - English
Charlotte Valley