Heather Siferd
Findlay,OH
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Gordon Food Service
- Assisting customers, Cashier and stocking, Multiple phone lines
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
Office Manager
Siferd’s Plumbing and Heating
- Sales
- Direct Sales
- Data entry for payroll.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Multiple phone lines.
- Dispatching to employee's.
- Coordinated special projects and managed schedules.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained computer and physical filing systems.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled finances to lower costs and keep business operating within budget.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Provided professional services and support in dynamic work environment.
Administrative Assistant
Findlay Moose Lodge
02.2018 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted development and implementation of new administrative procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Executed record filing system to improve document organization and management.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Developed strategies to streamline and improve office procedures.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Continually sought methods for improving daily operations, communications with clients, record keeping, and data entry for increased efficiency.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with strong work ethic.
- Worked well in team setting, providing support and guidance.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Housekeeping Aide
Blanchard Valley Hospital
05.2017 - 02.2018
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding high standard of cleanliness at all times.
- Contributed to improvement of housekeeping services by providing valuable feedback on current processes and suggesting potential enhancements.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Coordinated with other departments such as maintenance and front desk staff for efficient communication regarding room status updates or other concerns affecting guests'' stay experience.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
- Adhered to optimal standards for cleanliness, appearance and service.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Ordered and stocked supplies to avoid shortages and excess inventory.
- Implemented eco-friendly practices in cleaning procedures, promoting sustainability within facility.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
- Paid attention to detail while completing assignments.
- Self-motivated, with strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in team setting, providing support and guidance.
- Skilled at working independently and collaboratively in team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
Temp Worker
Spherion Staffing (Best Buy Distribution)
02.2017 - 04.2017
- Filling order to ship to store, Multitasking, using hand held computer
- Facilitated seamless transitions between assignments, ensuring minimal disruption to business operations for each employer.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Balanced boxes on pallets to prevent shifting and damage.
- Labeled completed products with standard production information based on each product type.
- Prepared boxes for shipments based on standard sizes.
- Displayed keen attention to detail while reviewing documentation for accuracy, ensuring high-quality results across multiple industries as Temp Worker.
- Organized and detail-oriented with strong work ethic.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
Temp Worker
Spherion (Best Buy Distribution)
07.2016 - 02.2017
- Processing and Filling order for shipment to stores, Multitasking, Using had held Computer
- Facilitated seamless transitions between assignments, ensuring minimal disruption to business operations for each employer.
- Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.
- Helped maintain accurate production record by documenting run totals and materials used.
- Proofread and edited documents for accuracy and grammar.
- Contributed positively to workplace morale by maintaining professional and positive attitude in all temporary assignments.
- Demonstrated strong problem-solving skills to effectively address challenges and enhance overall performance in assigned tasks.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as Temp Worker.
- Served as reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Labeled completed products with standard production information based on each product type.
- Prepared boxes for shipments based on standard sizes.
- Referred to work orders to determine amount and type of materials needed for each order.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Provided professional services and support in dynamic work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with strong sense of personal responsibility.
- Worked well in team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Temp Worker
Spherion (Best Buy Distribution)
12.2015 - 02.2016
- Processing and packaging orders for shipment to Customers, Multitasking, Usage of hand held Computer
- Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
- Demonstrated strong problem-solving skills to effectively address challenges and enhance overall performance in assigned tasks.
- Served as reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Labeled completed products with standard production information based on each product type.
- Prepared boxes for shipments based on standard sizes.
- Referred to work orders to determine amount and type of materials needed for each order.
- Displayed keen attention to detail while reviewing documentation for accuracy, ensuring high-quality results across multiple industries as Temp Worker.
- Organized and detail-oriented with strong work ethic.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Provided professional services and support in dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with strong sense of personal responsibility.
Education
Some College (No Degree) - Massage Therapy
Blanchard Valley School of Massage Therapy
High School Diploma -
Findlay High School
Findlay, OH01.1991
Skills
- Self-Directed
- Analytical and Critical Thinking
- Organization
- Data Entry
- Customer Relations
- Customer Service
- Computer Skills
- Analytical Thinking
- Flexible and Adaptable
- Task Prioritization
- Decision-Making
- Troubleshooting
- Quality Assurance
- Problem Resolution
- Teamwork and Collaboration
- MS Office
Timeline
Administrative Assistant
Findlay Moose Lodge
02.2018 - Current
Housekeeping Aide
Blanchard Valley Hospital
05.2017 - 02.2018
Temp Worker
Spherion Staffing (Best Buy Distribution)
02.2017 - 04.2017
Temp Worker
Spherion (Best Buy Distribution)
07.2016 - 02.2017
Temp Worker
Spherion (Best Buy Distribution)
12.2015 - 02.2016
Customer Service Representative
Gordon Food Service
Office Manager
Siferd’s Plumbing and Heating
Some College (No Degree) - Massage Therapy
Blanchard Valley School of Massage Therapy
High School Diploma -
Findlay High School
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