Ginger Velander
Kearney,NE
Summary
Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from small to mid-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Conifer
10.2023 - Current
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Human Resources Business Partner
Magnum
03.2022 - 08.2023
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
- Collaborated with leadership to assess and improve policies across board.
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
Patient Access Supervisor
Conifer
10.2021 - 03.2022
- Championed a culture of continuous improvement by encouraging staff members to share ideas and suggestions that could enhance overall departmental performance or patient satisfaction rates.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
- Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
- Enhanced patient satisfaction with improved communication strategies and timely resolution of issues.
Human Resource Officer/Leave of Absence Managment
Parker Hannifin
01.2016 - 12.2021
- Managed the administration of short-term and long-term disability benefits, coordinating with insurance providers to ensure timely processing of claims.
- Maintained accurate records of employee leaves, ensuring proper payment adjustments were made according to company policy.
- Collaborated with medical professionals to verify documentation supporting employee leave requests, maintaining strict confidentiality at all times.
- Collaborated with managers to identify and address employee relations issues.
- Boosted employee satisfaction rates by addressing concerns promptly and implementing targeted solutions.
- Enhanced employee satisfaction by efficiently managing and coordinating leave of absence requests.
- Assisted HR department in developing comprehensive leave policies that met the needs of both employees and the organization.
- Coordinated seamless transitions for employees returning to work after extended leaves of absence, ensuring appropriate accommodations were made when necessary.
- Ensured compliance with federal, state, and company leave policies through meticulous monitoring and documentation of all leaves of absence.
Vocational Rehabilitation Counselor
State of Nebraska
07.2015 - 01.2016
- Coordinated community resources and secured referrals.
- Assisted individuals with addressing disabilities and developing career plans.
- Administered preliminary and comprehensive vocational assessments.
- Evaluated the effectiveness of vocational programs, recommending adjustments to improve overall success rates.
- Promoted development of interviewing, resume writing, and etiquette skills.
Human Resource Officer
State of Nebraska
04.2014 - 07.2015
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
Education
Master of Arts - Community Counseling
University of Nebraska At Kearney
Kearney, NESkills
- Relationship building
- Organizational development
- Employee retention
- Benefits administration
- Retention strategies
Timeline
Patient Access Representative
Conifer
10.2023 - Current
Human Resources Business Partner
Magnum
03.2022 - 08.2023
Patient Access Supervisor
Conifer
10.2021 - 03.2022
Human Resource Officer/Leave of Absence Managment
Parker Hannifin
01.2016 - 12.2021
Vocational Rehabilitation Counselor
State of Nebraska
07.2015 - 01.2016
Human Resource Officer
State of Nebraska
04.2014 - 07.2015
Master of Arts - Community Counseling
University of Nebraska At Kearney
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