Ginger Waskow

Work History

Startup Sioux Falls

Sioux Falls, SD

03.2025 - 08.2025

Manned the front desk, managed walk-ins, addressed members questions & inquiries, and answered incoming phone calls.
Monitored several email accounts and responded to questions or concerns in a timely manner.
Responsible for mail intake and sorting.
Filed and organized documents, managed SOPs, and took detailed meeting notes.
Managed booking calendar and coordinated meeting/event details from inquiry to time of event.
Assisted in processing invoices in QuickBooks and ran checks weekly.
Charged people in Office Rnd for memberships and room rentals and review aging A/R.
Categorized credit card transactions and processed the credit card bill monthly.
Addressed building concerns, talked to vendors, managed parking lot and purchased all supplies and food for the building.

Cinemark

Sioux Falls, SD

02.2020 - Current

Managed day-to-day operations, including supervision and assignment delegation for 30 plus-member team.
Enforced company policies and procedures to strengthen operational standards.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Reviewing and approving employee timecards weekly and submitting them to the payroll department.
Proficient knowledge of Legion, used to organize schedules, workflows and shift coverage to meet expected business demands.
Familiar with the MBA. Able to analyze budgets and implement action plans to rectify overages and control costs effectively.
Experience and knowledge in creating a weekly film schedule to provide maximum sales and drive attendance.
Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
Conducted job interviews, led employee performance evaluations with constructive feedback.
Cultivated customer loyalty by training team members in industry-leading service standards.

Cinemark

Sioux Falls, SD

12.2020 - 02.2020

Maximize efficiency of administrative process by completing paperwork in a timely manner and ensuring proper filing of every document.
Purchased and maintained office supply inventories, always being careful to adhere to budgeting practices.
Conducted job interviews, hiring and on boarding of all employees.
Completed and maintained on time evaluations of all employees, filing the proper paperwork for wage increases.
Created the weekly employee schedule using the KRONOS program.
Maintained employee bulletin board in the break room with up to date policies and procedures as well as recognition awards.
Handled customer concerns in a professional manner while providing a safe environment for our employees and guests.
Serve Safe Food certified.

Cinemark

Sioux Falls, SD

08.2012 - 12.2018

Trained employees in every position, including food preparation, money handling, customer service, cleaning and maintenance of concession stand and concession equipment in adherence of company standards.
Assessed current inventories and brought in supplies to keep stock at optimal levels according to sales forecasts.
Received, evaluated and scanned in all new inventory, updated computer database and proactively resolved any variances.
Conducted weekly inventory counts and reconciled variances to stay within acceptable margins and maintain accurate records.
Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
Employed first-in first-out protocols to reduce waste.
Staying compliant with all state and Cinemark health and safety codes and policies to maintain consistently high Ecosure and Audit scores.

Cinemark

Sioux Falls, SD

12.2011 - 08.2012

Frequently washed and sanitized hands, food areas and food preparation tools, adhering to safe food handling practices.
Received guest’s orders and fulfilled orders quickly and efficiently.
Served food and beverages with focus on quality items and superior service.
Completed side work tasks, including restocking condiments and cleaning refrigerators.
Cleaned and maintained concession area, including sanitizing surfaces and equipment.
Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
Took necessary steps to meet customer needs and effectively resolve service issues promptly.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Drove sales and increased CPC by using up-selling and suggestive selling techniques.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Executed all daily tasks and assisted other team members when needed.
Provided knowledgeable service when answering questions and greeted all customers with friendliness.
Processed payments and provided tickets.
Strictly adhered to the rated R policy by denying admission to guests without proper ID and suggesting other alternatives to the guest in this circumstance.