GINGER WILKERSON
Summary
Experienced Operations Manager and Dispatch with a strong focus on team building, cost-cutting, and operational improvements. Committed to reducing costs without compromising the quality of products and services. Dedicated team player who excels at creating high-performing teams. With 24 years of experience at FedEx, applies exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Driven by results and thrives in developing teams, improving processes, and increasing productivity. Solid understanding of industry trends, excellent communication skills, and talent for identifying areas in need of improvement allow for effective implementation of strategic changes.
Overview
24
24
years of professional experience
Work History
Sabbatical
Self Employed Services
Tulsa, OK
01.2024 - Current
- Caring Giver for family member.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
DISPATCH
FEDEX EXPRESS
Tulsa, OK
11.2015 - 01.2024
- Implement specific customer requirements, such as internal reporting or customized transportation metrics
- Maintain metrics, reports, process documentation, customer service logs, or training or safety records
- Implemented technology solutions such as GPS tracking systems to monitor fleet activities and enhance dispatch efficiency.
- Pioneered dispatch communication protocol that improved clarity and reduced misunderstandings between office and field staff.
- Supported timely dispatch of goods, preparing and organizing items according to delivery schedules.
- Assisted in the training of new employees, sharing best practices for successful dispatch operations.
- Reduced errors by meticulously entering data into computer-aided dispatch systems.
- Enhanced operational efficiency by streamlining dispatch processes and implementing appropriate software tools.
- Boosted operational efficiency through thorough analysis of dispatch data to identify areas for improvement.
- Contributed to cost reduction by identifying inefficiencies in dispatch process and proposing viable solutions.
- Minimized confusion during high-pressure scenarios by maintaining orderly channels of communication within the dispatch center.
- Contributed to overall company success by consistently meeting or exceeding key performance indicators related to dispatch operations.
- Collaborated with dispatch team to ensure timely delivery of packages during peak hours.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Provided timely and accurate updates to dispatch for optimal route planning and incident response.
- Optimized shipment scheduling by closely monitoring order volume trends and adjusting dispatch times accordingly.
Operations Manager
FEDEX EXPRESS
Tulsa, OK, Mcalester Ok, Oklahoma City, OK
08.2003 - 01.2014
- Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations
- Perform personnel functions, such as selection, training, or evaluation
- Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members
- Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits
- Prepare staff work schedules and assign specific duties
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Lead Courier
FedEx Express
Tulsa, OK And West Palm Beach, FL
08.2000 - 04.2003
- Assisted in implementing the ISO audit for station.
- Assisted management by covering the Saturday operations.
- Assisted management by covering the evening operations, including the launch and reload.
- Improved the operation by eliminating paying non worked minimum hours by closely monitoring hours and utilizing employees.
- Assisted management team by covering the position of the Service Assurance Agent and the Administrative Assistance to the Senior Manager.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Assisted management in implementing new courier software, leading to more accurate tracking and reporting of shipments.
- Prevented lost or misplaced packages by diligently tracking shipment status and promptly addressing any discrepancies.
- Reduced vehicle downtime with proactive maintenance scheduling and thorough pre-trip inspections.
- Collaborated with team members to optimize daily operations and minimize delays in the delivery process.
- Trained new couriers on company procedures, safety protocols, and best practices for efficient deliveries.
- Managed delivery route for optimal use of time and fuel.
Education
Bachelor's Degree - Psychology, General
UNIVERSITY OF OKLAHOMA
NORMAN, OK05.1996
Skills
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Direct administrative activities directly related to making products or providing services
- Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency
- Developing and Building Teams
- Establishing and Maintaining Interpersonal Relationships
- Estimating the Quantifiable Characteristics of Products, Events, or Information
- Evaluating Information to Determine Compliance with Standards
- Getting Information
- Guiding, Directing, and Motivating Subordinates
- Judging the Qualities of Things, Services, or People
- Making Decisions and Solving Problems
- Monitoring and Controlling Resources
- Operating Vehicles, Mechanized Devices, or Equipment
- Organizing, Planning, and Prioritizing Work
- Resolving Conflicts and Negotiating with Others
- Scheduling Work and Activities
- Thinking Creatively
- Training and Teaching Others
- Updating and Using Relevant Knowledge
- Coordinating the Work and Activities of Others
- Communicating with Supervisors, Peers, or Subordinates
- Coaching and Developing Others
- Analyzing Data or Information
- Monitoring Processes, Materials, or Surroundings
- Inspecting Equipment, Structures, or Materials
- Judging the Qualities of Objects, Services, or People
- Working with Computers
- Communicating with People Outside the Organization
- Providing Consultation and Advice to Others
- Microsoft Internet Explorer
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Personnel scheduling software
- Point of sale POS systems
- Point of sale POS software
- Payroll software
- Microsoft Exchange Server
- Data entry software
- Human resource management software HRMS
- Customer information control system CICS
- Microsoft Office
- LexisNexis
- Google Drive
- Geographic information system GIS software
- Supervisory control and data acquisition SCADA software
- Social media sites
- Microsoft Excel
- Microsoft Access
- Kronos Workforce Timekeeper
- Human resources software
- Calendar and scheduling software
- Microsoft OneNote
- Microsoft SharePoint
- Dispatch software
- Dispatch planning
- Dispatch Recordkeeping
- Computer-Aided Dispatch
- Dispatch system knowledge
- Dispatch protocol knowledge
- Dispatch Software Proficiency
- Dispatcher Training
Awards
MANAGER OF THE YEAR SOUTHERN DISTRICT, 2010, Manager of the Year out of 250 FedEx managers in the Southern District.
Timeline
Sabbatical
Self Employed Services
01.2024 - Current
DISPATCH
FEDEX EXPRESS
11.2015 - 01.2024
Operations Manager
FEDEX EXPRESS
08.2003 - 01.2014
Lead Courier
FedEx Express
08.2000 - 04.2003
Bachelor's Degree - Psychology, General
UNIVERSITY OF OKLAHOMA