Ginger Young, MSIO
Hattiesburg,MS
Summary
I am a multi-skilled professional with experience in human resources, data entry, customer service, account management, quality control, consultation, technology, marketing, and office administration.
Overview
6
6
years of professional experience
Work History
HR Specialist
GeBBS
Remote
01.2023 - Current
- Efficiently coordinate high-volume onboarding and offboarding processes, handling background checks, drug screening results, I-9 documents, and new hire paperwork.
- Train new hires on company processes and culture while serving as a guide for the HR team.
- Collaborate with senior leadership to maintain onboarding operations, introduce new processes, and manage acquisitions/audits.
- Provide daily employee support for 800+ US-based employees, including HR assistance, leave administration, and employment verification.
- Manage setup for new hires: Coordinate offer letters, training, benefit guides, first-day instructions, and agreements.
- Maintain HRIS with accuracy, handling terminations, status changes, leaves, benefits, and taxes.
- Ensure precise employee records in SharePoint, coordinating with Payroll Analyst for bonuses, final checks, and PTO payouts.
- Assist senior HR leadership with vendor invoices and resolving past-due payments.
- Conduct monthly OIG sanctions audits and manage adverse background spreadsheets to maintain compliance.
- Monitor coding credentials for medical coders to ensure proper certification.
- Contribute to designing employee surveys, including exit surveys and programs like hybrid work and employee of the month.
Quality Control Specialist
ASAP
Remote
03.2021 - 01.2023
- Analyzing and auditing menus built on ASAP, Bitesquad & Delivery Dudes platforms
- Providing employee resources and constructive feedback. (utilized for coaching and up-training on menu building standards)
- Ensuring adherence to menu standards across the department
- Proactively contribute to self/team development with training and organized special projects
Market Coordinator
ASAP
Hattiesburg, Mississippi
04.2020 - 03.2021
- Local technical support services to ASAP restaurant partners
- ASAP system and dashboard training with partners
- Partner Collaboration- Menu updates, marketing events & general questions
- Marketing ASAP Brand- Providing promotional cards to local businesses
- Independent sales pitching to interested restaurants
HR / Admin Director
Chick-Fil-A
Hattiesburg, MS
11.2019 - 03.2021
- Developed first store training plan. (All basic roles)
- Recruiting- Indeed, LinkedIn, Talent Reef
- Analyze candidate applications / onboard & train new hires
- Direct support for customers, job candidates & employees
- Accounts receivable & payable, store bookkeeping (employee & store records)
- Update, review, and implement store policies
- HR transactions: (Payroll, I-9s, time punches, workers comp, unemployment claims, raises, offer letters, and evaluations)
Partner Account Manager
ASAP
Hattiesburg, MS
08.2018 - 11.2019
- Management of 300+ ASAP partner accounts in Hattiesburg & Gulfport markets
- Retained 80% of Hattiesburg market partners during company-wide retention period
- Partner Consultations, iPad installations, and up-trainings with restaurant partners
- Restaurant onboarding / menu optimization / Partner financials & logins
- Grew partner revenue & Customer base- Marketing links, collateral, tent & community events
Education
Certificate - Human Resources Management
Cornell University
Fully OnlineMaster of Science - Industrial & Organizational Psychology
Purdue University Global
Fully OnlineBachelor of Science - Psychology / Sociology
McNeese State University
Lake Charles, LAAssociate of Applied Science -
McNeese State University
Lake Charles, LASkills
- Project Management, Prioritization & Multitasking
- Adaptability
- Detail-Oriented
- Interpersonal Communication
- Results-Driven
- Data Entry
- Consultation / Coordination
- Providing Constructive Feedback
- HR: Onboarding & Training, Recruiting, HRIS & Payroll, Benefits, Admin, federal & state laws
- Software: ADP, Mondaycom, ICIMS, Certiphi, Survey Monkey, Litmos, Docusign, SharePoint, Outlook, Google Suite, Microsoft Office
Timeline
HR Specialist
GeBBS
01.2023 - Current
Quality Control Specialist
ASAP
03.2021 - 01.2023
Market Coordinator
ASAP
04.2020 - 03.2021
HR / Admin Director
Chick-Fil-A
11.2019 - 03.2021
Partner Account Manager
ASAP
08.2018 - 11.2019
Certificate - Human Resources Management
Cornell University
Master of Science - Industrial & Organizational Psychology
Purdue University Global
Bachelor of Science - Psychology / Sociology
McNeese State University
Associate of Applied Science -
McNeese State University
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