Results-driven guest services professional with strong administrative and customer relations skills. Background includes handling paperwork, accounts, and telephone calls with friendly and approachable attitude. Good with disgruntled guests, using charm and experience expertise to restore customer loyalty and satisfaction. Efficient, organized, and resourceful hospitality professional able to handle dynamic customer needs in fast-paced environments. Always ready to go above and beyond to exceed guest expectations and increase brand loyalty. Familiar with administrative, Guests Orientated tasks.