GINNA TURNER
Littleton,CO
Summary
Closing Processor with 15+ years of experience in the real estate title industry motivated to transition to a full-time opportunity in administrative and data entry support. Specialize in being highly organized, reporting and document management, and administrative functions to contribute to company success. Reliable hard worker, proven ability to multitask and very organized person. Enjoy being a part of a team and history of success working unsupervised.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
22
22
years of professional experience
Work History
Receptionist/Front Desk
Associa Colorado
07.2023 - Current
- Greeted homeowners when they came to the office and addressed the reason for the visit.
- Accepted homeowners' monthly assessment checks and logged transactions.
- Sorting mail; separate homeowners checks and vendors invoices.
- Scanning checks to bank and invoices to Strongroom payment department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Escrow Processor
Guardian Title Agency
06.2022 - 11.2022
- Assisted escrow officers with the closing process, from beginning to end.
- Responsible for preparing the daily deposits, processing cashier checks and void and stop checks, as necessary.
- Coordinated daily closing activity to support the team in exceeding customer closing expectations.
- Safeguarded sensitive client information by maintaining strict confidentiality protocols in all aspects of work.
- Conducted closing processes with customers, realtors, lenders and attorneys.
- Enhanced client satisfaction by providing timely updates on the status of their transactions and addressing concerns proactively.
- Expedited closing timelines by efficiently prioritizing tasks and managing multiple files simultaneously.
- Assisted customers and clients with closing-related questions.
- Collaborated with title department to resolve title issues such as legal descriptions, easements, lot splits, vesting and bankruptcies.
Title Clearance Coordinator
Mortgage Connect/inspire Closing Services
12.2020 - 05.2021
- Cleared title requirements, once the title search was complete. Verified property information and borrowers' names.
- Cleared any judgments/liens, that may cloud the title.
- Became knowledgeable in the requirements of multiple states as the files came from many states.
- Investigated and solved accuracy issues on titles.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Closing Processor
Land Title Guarantee Company
03.2003 - 10.2019
- Handled all delegated tasks, including processing title files and disbursing files after closing.
- Reviewed incoming documents for accuracy and noted problems.
- Maintained updated title knowledge through meetings and classes.
- Recognized by management for being organized and performing under pressure to complete the volume of files incoming and outgoing.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Delivered documents securely to agents and lenders and to customers after closing.
- Demonstrated self-reliance, by meeting and exceeding workflow needs.
- Managed multiple simultaneous closings with exceptional attention to detail, ensuring smooth transactions for all parties involved.
Skills
- Office Support
- Clerical Work
- Data Entry
- Administrative Tasks
- Document Management
- Microsoft Office
- Organization skills
- Time management
- Telephone skills
- Data entry
- Administrative support
- Mail handling
- Service-oriented mindset
Timeline
Receptionist/Front Desk
Associa Colorado
07.2023 - Current
Escrow Processor
Guardian Title Agency
06.2022 - 11.2022
Title Clearance Coordinator
Mortgage Connect/inspire Closing Services
12.2020 - 05.2021
Closing Processor
Land Title Guarantee Company
03.2003 - 10.2019
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