Ginni Lopez
Fort Worth,Texas
Summary
Goal-oriented business professional that successfully executes job duties by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Onboarding Specialist/Project Manager/Business Analyst II
Farmers Insurance Group
Woodland Hills, CA
07.2013 - 09.2023
- 10 years of PMO and Operations experience managing, supporting, and coordinating all activities leading to the successful completion of project management, client onboarding, supplier management and training efforts for the Business Insurance, IT, and FFS groups
- Work with suppliers and Scrum Masters to gather requirements for project scoping, timelines, cost analysis, and various project details
- Contract negotiation and maintenance for non-billable, CAP project supplier resources; write required process control documentation for repository
- Financial analysis for each new onboard to maintain tight control of yearly budget; track all costs, hours charged, ensure no overtime and revise timesheets when issues found
- Coordinate and communicate information received by various parties, feedback, and issues; resolve all issues in a timely manner
- Analyze and determine business cases for resource requirements and regulatory impacts of project, contracts, various requests, and resource management
- Maintained various project metrics and established procedures to report results, document processes, and continuously improve.
- Developed process maps, data flow diagrams and use cases to document functional specifications.
- Analyzed business requirements and identified potential solutions.
- Created project plans and coordinated activities of cross-functional teams involved in the development of new systems or changes to existing ones.
- Participated in system design reviews, user acceptance testing and other quality assurance activities.
- Prepared detailed reports on project status, results, risks and milestones achieved.
- Provided guidance on best practices related to business analysis techniques such as process mapping, gap analysis and root cause analysis.
- Developed test scenarios based on functional requirements documents.
- Performed data validation against source systems prior to loading into target applications.
- Gathered user feedback during system implementation phase to ensure satisfaction with delivered product or service.
- Monitored system performance metrics post-implementation to identify areas for improvement.
- Performed cost benefit analyses for proposed projects including ROI calculations.
- Developed training materials for end users on how to use newly implemented systems.
- Managed vendor relationships throughout the course of a project lifecycle from initiation through closeout.
- Actively participated in change management initiatives involving multiple stakeholders from various parts of the organization.
- Verified that financial processes and business planning initiatives aligned with performance improvements.
- Provided technical support for existing reports, dashboards or other tools.
- Identified needs of customers promptly and efficiently.
- Gathered and organized data to analyze current industry trends.
- Collected, tracked and evaluated current business and market trend data.
- Maintained library of model documents, templates or other reusable knowledge assets.
- Generated standard or custom reports summarizing business, financial or economic data.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Facilitated workshops with stakeholders to define scope, objectives and business rules.
- Conducted interviews with key stakeholders to identify current processes and uncover opportunities for improvement.
Operations Project Analyst
International Game Technology
Las Vegas, NV
01.2005 - 11.2012
- Managed Field Service Operations projects and field technicians from PMO office
- Gathered requirements, timelines and analyzed costs based on travel and work assigned; wrote process control documentation for guidance
- Analyzed business needs and scheduled technicians to support project requirements; reviewed and negotiated contracts, stayed under budget on assignments, saving the company money
- Worked closely with Compliance Department to assess regulatory restrictions based on various state laws; maintained required documentation and licenses required for travel and work performed in casinos in various states
- Provided support for needs of casinos and equipment, software, hardware and compliance and shipping requirements.
- Documented changes in project scope, objectives, schedule and budget.
- Provided regular progress reports to stakeholders on the status of the project.
- Analyzed project requirements and developed detailed plans for successful implementation.
- Identified potential risks and created contingency plans to address them.
- Developed workflows to ensure efficient execution of tasks within the project.
- Maintained accurate records of all activities associated with each assigned project.
- Cultivated relationships with peers and clients to drive project improvements and meet targets.
- Facilitated business operations by generating project status reports for corrective action.
- Used software to analyze collected data to display samples for engineers
- Trained employees in processes and procedures to comply with company rules.
- Researched, analyzed and solved revenue management questions, including forecasting and inventory.
- Performed quantitative and qualitative evaluations to measure effectiveness of field programs and operations.
Education
MBA - Masters
06.2011
Business Management and Business Administration - Bachelors
06.2009
General Coursework -
Skills
- Critical Thinking
- Handling Pressure
- Leadership
- Problem Solving
- Excellent Written and Verbal Communication Skills
- Self-organized, Predictable, Reliable
- Lean Six Sigma Yellow Belt Certification
- SAFe Agile Training, Scrum
- Program Management Office, Operations, Project Management, Client Onboarding Management
- Contingent Workforce/Supplier Management, KPIs, Metrics
- Creates, Maintains and Continuously Improves Processes
- Flexible and Adaptable
- Dedicated and Customer-Focused
- Microsoft Office Suite, MS Project, and Visio
- ERP Systems, SAP, Clarity, PPM, PlanView, Coupa, Beeline, Rally, QuickBase, myAccess
- Asset Management, Hardware/Software Tracking
- Data Analysis
- Issue Research
- Experience in Leadership
- Process Analysis
- Quantitative Skills
- Idea Development and Brainstorming
- Improvement Plan Knowledge
- Process Improvement
- Program Evaluation
- Project Planning
- Root Cause Analysis
- Quality Assurance
- Customer Relations
- Supply Management
- Expert in SAP, Oracle, O365, myAccess, QuickBase, PlanView, PPM
Certification
Lean Six Sigma Yellow Belt Certification, Lean Yellow Belt Continuous Improvement Certification Program, 05/2020
Activities And Volunteer Work
- Environmental conservation, exercise, museums, outdoors and sunshine
- Boys Scouts of America - Cub Scouts Den Leader from 2017 until 2020
- Lead cub scouts in various activities, skill building and helped them grow into leaders.
References
References available upon request.
Timeline
IT Onboarding Specialist/Project Manager/Business Analyst II - Farmers Insurance Group
07.2013 - 09.2023
Operations Project Analyst - International Game Technology
01.2005 - 11.2012
University of Phoenix - MBA, Masters
University of Phoenix - Business Management and Business Administration, Bachelors
College of Southern Nevada - General Coursework,
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