Ginny Browning
Story city
Summary
Resourceful Service Coordinator with proven ability to deliver high productivity and efficiently complete tasks. Skilled in client relationship management, problem-solving, and workflow coordination. Excel in communication, teamwork, and adaptability, ensuring seamless service delivery and client satisfaction. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
10
10
years of professional experience
Work History
Service Coordinator
Optimae Life Services
Ames
06.2022 - Current
- Updated internal systems with information related to new or revised services.
- Coordinated service schedules and appointments with clients.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Analyzed data to identify trends in customer needs and preferences related to services offered.
- Assisted in developing promotional materials for marketing campaigns related to services offered.
- Researched, identified and resolved customer complaints in a timely manner.
- Assisted in the development of training materials related to service coordination processes.
- Provided customer service to ensure client satisfaction.
- Maintained up-to-date knowledge of industry trends and best practices.
- Managed inventory levels of parts used in servicing equipment.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Analyzed data from customer feedback surveys to identify areas for improvement.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Developed procedures for tracking customer feedback on services received.
- Developed and maintained relationships with key clients to ensure repeat business.
- Developed strategies for improving customer experience with the organization's services.
- Prepared monthly reports summarizing current service activities.
- Maintained accurate records of services provided for each client.
- Handled incoming calls and inquiries from customers regarding services offered.
- Created detailed reports on quality assurance metrics related to service delivery.
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Ensured compliance with all relevant regulations pertaining to service operations.
- Provided support to field technicians during service visits when necessary.
- Followed up with technicians and managers to receive and communicate status updates.
- Toggled between multiple systems and databases to look up information and update records.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Liaised between client and technician to keep parties fully informed.
- Prepared and maintained accurate records and reports on services provided and client progress.
- Assisted with billing and invoicing for services rendered.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Coordinated delivery of services to clients, ensuring timely and efficient support.
- Obtained purchase order information to invoice work orders.
- Provided timely feedback to management on service failures and customer concerns.
- Analyzed service delivery data to identify trends and areas for improvement.
- Negotiated contracts and terms with service providers and vendors.
- Worked with technicians to complete paperwork within designated time.
- Addressed and resolved client complaints and issues in a timely manner.
- Drove logistics between multiple departments to fulfill contract service-level-agreements.
- Monitored email and phone communication to provide prompt responses and solutions.
- Conducted outreach to identify and engage potential new clients and service partnerships.
- Managed and updated client databases to ensure accurate and current information.
- Provided support and guidance to clients, navigating them through service options.
- Developed and maintained relationships with service providers and vendors.
- Participated in professional development opportunities to stay informed on industry trends.
- Managed scheduling of appointments and service calls to meet client needs.
- Coordinated with community resources to enhance service offerings to clients.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Worked closely with human resources to support employee management and organizational planning.
- Set specific goals for projects to measure progress and evaluate end results.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Analyzed company's expenditures and developed financial models.
- Organized client meetings to provide project updates.
- Monitored operations and reviewed records and metrics to understand company performance.
General Manager
Super 8 Hotel
Iowafalls\Marshalltown
01.2015 - 11.2023
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Oversaw product development initiatives from concept through completion stages.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Ensured compliance with local health department regulations regarding food safety standards.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Administered employee discipline through verbal and written warnings.
- Supervised employees through planning, assignments, and direction.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Guided management and supervisory staff to promote smooth operations.
- Designed sales and service strategies to improve revenue and retention.
- Recruited, interviewed and hired qualified staff for open positions.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Analyzed market trends to inform business decisions and strategies.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Developed service and sales strategies to improve retention and revenue.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented successful business strategies to increase revenue and target new markets.
- Structured HR consulting services to support clients during organizational developments and changes.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented campaigns and promotions to help with developing goods and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
CAP 2 Supervisor
Walmart
Marshalltown
01.2018 - 07.2022
- Monitored staff performance and provided guidance when necessary.
- Worked closely with other departments in order to ensure successful collaboration on joint projects.
- Conducted regular meetings with the CAP 2 team to review progress and provide feedback.
- Developed training plans for new employees and conducted training sessions accordingly.
- Actively participated in strategic planning meetings regarding upcoming changes or upgrades relatedtoCAP2systems.
- Provided technical support to the CAP 2 team members as needed.
- Advised management on potential risks associated with various projects and initiatives undertaken by the CAP2 team.
- Performed quality assurance reviews of CAP 2 projects and identified areas of improvement where required.
- Maintained accurate records of all project-related activities within the CAP 2 team.
- Ensured compliance with safety regulations by enforcing safety protocols amongst staff members.
- Analyzed data from previous projects in order to improve future operations within the department.
- Responded quickly and effectively to any issues or complaints raised by customers regarding their use of the CAP2 system.
- Resolved conflicts between staff members and ensured that proper protocols were followed at all times.
- Supervised CAP 2 team to ensure all tasks were completed in a timely manner.
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Scheduled staff shifts to ensure adequate coverage during peak and off-peak hours.
- Led weekly team meetings to discuss sales goals, upcoming promotions, and operational issues.
- Updated visual merchandising displays to attract customers and promote sales.
- Implemented loss prevention strategies, reducing shrinkage rates.
- Conducted pre-operational safety checks on equipment to ensure proper functioning.
- Inspected finished products for quality assurance purposes.
- Read blueprints and diagrams accurately to determine job specifications.
- Ensured all safety regulations were followed throughout the duration of the project.
- Cleaned work areas to maintain safety standards and prevent accidents.
- Performed routine maintenance of construction site, including cleaning up debris.
- Used hand tools such as hammers, saws, drills, wrenches for various operations.
- Loaded and unloaded materials into trucks, hoists, conveyors, or other handling equipment.
- Communicated effectively with team members about relevant work matters.
- Assisted skilled tradesmen with their daily activities when necessary.
Education
High School Diploma -
Colo-Nesco
Colo, IA04-2014
Skills
- Service coordination
- Customer service
- Data analysis
- Project management
- Inventory management
- Scheduling appointments
- Quality assurance
- Vendor management
- Complaint resolution
- Training development
- Team collaboration
- Process improvement
- Regulatory compliance
- Client relationship management
- Financial oversight
- Detail orientation
- Family service plans
- Record preparation
- Service monitoring and evaluation
- Individualized service plans
- Goal setting
- Meeting facilitation
- Accurate recordkeeping
- Ongoing client support
- Program follow-up and assessment
- Telephone communication
- Team leadership
- Needs assessment
- Community resource expertise
- Project planning
- Organizational development
- Multitasking
- Excellent communication
- Stakeholder management
- Coordinate supplies
- Project restructuring
- Time management abilities
- Adaptability and flexibility
- Change management
- Professional demeanor
- Set up devices
- Product development
- Professionalism
- Marketing strategy
- Lean management
- Sustainability strategies
- Analytical skills
- Task prioritization
- Risk management
- Sales strategies
- Strategic planning
- Relationship building
- Problem-solving aptitude
- Financial analysis
Timeline
Service Coordinator
Optimae Life Services
06.2022 - Current
CAP 2 Supervisor
Walmart
01.2018 - 07.2022
General Manager
Super 8 Hotel
01.2015 - 11.2023
High School Diploma -
Colo-Nesco
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