Open To Work
Ginny Clark
Aurora,CO
Work Preference
Summary
Experienced club supervisor with over 15 years in operations and billing management. Skilled in team leadership, customer relationship management, and inventory control, contributing to enhanced sales performance and profitability. Adept at training staff and ensuring compliance with safety regulations.
Overview
32
32
years of professional experience
Work History
Club Supervisor
Product Connections
Aurora , CO
02.2018 - Current
- Supervised daily club operations, enhancing customer service and managing staff to increase efficiency.
- Trained staff on product knowledge and customer service techniques to improve sales performance.
- Supervised daily operations and team activities in retail environments to enhance efficiency.
- Coordinated with departments to deliver event planning and catering services for private parties at the club.
- Maintained cleanliness of the facility according to health standards established by the local government.
- Ensured compliance with company policies and safety regulations to mitigate risks.
- Ensured all safety regulations were followed by employees and customers alike.
- Monitored employee productivity to provide constructive feedback and coaching.
- Developed schedules to optimize workforce efficiency and coverage.
- Facilitated staff communication to keep team informed of organizational changes and industry updates affecting job duties and performance expectations.
- Provided feedback to management about team performance and customer interactions.
- Resolved customer inquiries and complaints effectively and professionally.
- Prepared monthly reports on club performance metrics, including membership numbers, attendance rates, and profitability, for upper management review.
- Conducted discussions with employees regarding job performance to identify improvement areas. problems with employees, identifying causes and issues to find solutions.
- Managed inventory levels, ordering supplies and ensuring cost-effectiveness.
Billing Analyst
Cigna Health Care
Greenwood Village, Colorado
04.2004 - 02.2017
- Managed electronic billing systems to streamline processing and reporting tasks.
- Reviewed and processed customer invoices for accuracy.
- Generated invoices based on contracts, agreements, and other documents received from clients.
- Applied billing adjustments to resolve discrepancies in account receivable journals.
- Coordinated with healthcare providers to resolve billing discrepancies and issues.
- Worked closely with accounting department staff on reconciliation efforts related to receivables.
King Soopers
Assistant deli and bakery manager
Parker, Colorado
04.1994 - 05.1999
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs promptly to enhance service experience.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with cross-departmental teams to achieve project completion.
- Supported and guided colleagues to foster a collaborative work environment.
Education
High School Diploma -
Elizabeth High School
Colorado05-1996
Skills
- Event planning
- Inventory control
- Financial reporting
- Safety regulations
- Staff management
- Team leadership
- Customer relationship management
- Event Coordination
- Staff Training
- Operation efficiency
Timeline
Club Supervisor
Product Connections
02.2018 - Current
Billing Analyst
Cigna Health Care
04.2004 - 02.2017
King Soopers
Assistant deli and bakery manager
04.1994 - 05.1999
High School Diploma -
Elizabeth High School