Ginny Foran
Richmond
Summary
Product and delivery leader with a strong track record in managing complex system implementations and migrations. Expertise in Salesforce and related ecosystems, focusing on developing and scaling integrated solutions across Sales, Service, and Experience Clouds. Proven ability to achieve on-time and on-budget implements that meet client goals and result in new revenue growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Principal Consultant
Kicksaw
Richmond
08.2023 - Current
- Provided advisory services across Salesforce and adjacent ecosystems, guiding executives on platform capabilities and solution architecture.
- Led enhancement of SDLC best practices for internal and client teams, focusing on requirements management and release governance.
- Delivered tailored Salesforce solutions addressing complex business needs with specialization in Service Cloud and Contact Center integrations.
- Ensured client satisfaction while managing growth of $4 million portfolio through proactive engagement.
Delivery Manager
Kicksaw
06.2022 - Current
- Provided daily oversight of up to 4 cross-functional Salesforce Delivery teams, ensuring alignment with client objectives, consistent delivery quality, and adherence to timelines and budgets.
- Managed a portfolio of 15-20 active client accounts, representing approximately $2M in annual professional services revenue; monitored account health, delivery performance, and client satisfaction to drive retention and expansion opportunities.
- Informed and shaped new professional services models and solution offerings by analyzing market needs, synthesizing client feedback, and partnering with product, sales, and executive leadership to define scalable, repeatable service packages.
- Developed, standardized, and rolled out delivery methodologies, project workflows, and operational processes across project teams, improving predictability, resource utilization, and cross-team collaboration.
Sr. Sales Operations Strategist
Kicksaw
Alexandria
01.2022 - 06.2022
- Acted as the Product Owner for the build team through the full SDLC cycle.
- Led projects for clients implementing Salesforce Experience Cloud, Sales Cloud, Service Cloud, and SCV with Amazon Connect.
- Managed budget, client executive relationships, end-user testing, and training.
Salesforce Product Manager
International Justice Mission
Washington D.C. Metro Area
01.2017 - 01.2022
- Delivered custom Program and Case Management solution for 800+ field office staff
- Delivered Salesforce fundraising ecosystem rebuild and deployment (Sales Cloud, Marketing cloud, Community Cloud, Dell Boomi, Stripe and Craft)
- Responsible for enterprise system integrations across marketing and fundraising channels
- Responsible for governance model design and fundraising technology strategy
- Responsible for team restructuring to on-shore/off-shore model
- Supervised growth from 2 to 14 FTEs to optimize support and meet system demands
CRM Team Manager
T. Rowe Price
Owings Mills
03.2015 - 12.2016
- Served as Global Salesforce Product Owner
- Responsible for build of enterprise SFDC org for B2B channel across firm
- Responsible for governance model design and CRM strategy
- Supervised team of business analysts, which represented 1,200 users and 30+ teams
- Responsible for backlog maintenance and delivery
Sr. CRM Analyst
T. Rowe Price
Baltimore
03.2014 - 03.2015
- Assisted in analyzing and defining business requirements and implementing solutions through CRM, business process documents and reporting tools
- Served as subject matter expert for business needs and represent requirements to internal the technical teams
- Served as subject matter expert and represent technical and enterprise wide requirements to business leads
- Planned user adoption and data hygiene in the current CRM system
- Communicated CRM release schedules across technical and business teams
Alliance Sales Support Specialist
eOriginal, Inc.
01.2013 - 02.2014
- Managed partner data, program metrics and collateral development
- Managed pipeline, CRM and forecasting
- Facilitated demos and integration or SOW discussions
- Liaison between development and sales
- Managed RFPs, RFIs and technical information library and materials
- Onboarded new partners
Sales Support Manager
Social Solutions Global, Inc.
Baltimore
10.2011 - 12.2012
- Managed combined team of Sales Operations Associates and Sales Engineers
- Implemented changes to product demonstration, in order to increase team efficiency
- Trained new sales staff in engagement and sales techniques
- Forecast/analyze pipeline data and sales information
- Researched and implemented cross department policy changes to increase sales efficiency and cut cost
Sales Operations Manager
Social Solutions Global, Inc.
01.2009 - 09.2011
- Developed processes for sales, lead management and contracting
- Successfully decreased contracting process time by 80%
- Trained sales staff in database use, software demonstration and basic sales techniques
- Oversaw contract creation and negotiation
- Implemented policies to control unnecessary expenses
Strategic Consultant
Social Solutions Global, Inc.
05.2007 - 12.2008
- Managed high-profile clients to enhance performance system success.
- Conducted industry research to identify best practices in financial literacy and gang prevention.
- Designed professional services purchasing model for software, boosting revenue through accurate sales calculations.
Sales and Marketing Associate
Social Solutions Global, Inc.
05.2007 - 12.2007
- Led cross-departmental projects for company president to enhance collaboration and efficiency.
- Developed and launched new software implementation process to streamline operations.
- Authored comprehensive manual detailing company best practices for consistent application.
- Conducted initial client strategic analysis for new product in 2007, driving market insights.
Education
Laity Fellows Program -
Newbigin House of Studies
San Francisco, CA06.2021
IMBA - Marketing and Operations
Unversity of South Carolian
Columbia, SC01.2007
B.A. - Performing Arts
Bob Jones Unversity
Greenville, SC01.2005
Skills
- Proven team leader & builder
- Radically adaptable to change
- Pragmatic problem-solver
- Strategic thinker with an execution mindset
- People-first approach
Websites
Certification
- Salesforce Certified AI Associate
- Salesforce Certified Administrator (SCA)
- Salesforce AI Specialist
- Salesforce Certified Sales Cloud Consultant
Personal Information
Title: Principal Consultant
Languages
English, Native or Bilingual
Portuguese, Native or Bilingual
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Principal Consultant
Kicksaw
08.2023 - Current
Delivery Manager
Kicksaw
06.2022 - Current
Sr. Sales Operations Strategist
Kicksaw
01.2022 - 06.2022
Salesforce Product Manager
International Justice Mission
01.2017 - 01.2022
CRM Team Manager
T. Rowe Price
03.2015 - 12.2016
Sr. CRM Analyst
T. Rowe Price
03.2014 - 03.2015
Alliance Sales Support Specialist
eOriginal, Inc.
01.2013 - 02.2014
Sales Support Manager
Social Solutions Global, Inc.
10.2011 - 12.2012
Sales Operations Manager
Social Solutions Global, Inc.
01.2009 - 09.2011
Strategic Consultant
Social Solutions Global, Inc.
05.2007 - 12.2008
Sales and Marketing Associate
Social Solutions Global, Inc.
05.2007 - 12.2007
Laity Fellows Program -
Newbigin House of Studies
IMBA - Marketing and Operations
Unversity of South Carolian
B.A. - Performing Arts
Bob Jones Unversity