Ginny Harper
Camden,ME
Summary
Dynamic professional with a proven track record, excelling in customer service and problem-solving. Enhanced store performance through strategic merchandising and effective team training, fostering a loyal customer base. Skilled in inventory management and adept at resolving complex issues, driving significant improvements in customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Fat Face Inc
04.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Photographic Conservator
Rod Hook Conservation
10.2010 - 02.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
Preflight Tech / Layout Design Engineer
Moss INC
10.2003 - 05.2010
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Streamlined production process by implementing efficient workflow methods, reducing project turnaround times.
- Enhanced design quality by developing innovative layout concepts for print and digital projects.
- Adapted existing layouts to various formats, ensuring brand consistency across media channels.
- Mentored junior designers, sharing industry knowledge and best practices to elevate team performance.
Education
Associate of Science - Criminal Justice
University of Maine
Augusta, ME05-1996
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Certification
Certificate of completion for Kaizen Lean Training.
Completion of a 10 week certified course from Consultants to Management Workshop.
Timeline
Assistant Store Manager
Fat Face Inc
04.2021 - Current
Photographic Conservator
Rod Hook Conservation
10.2010 - 02.2019
Preflight Tech / Layout Design Engineer
Moss INC
10.2003 - 05.2010
Associate of Science - Criminal Justice
University of Maine
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