Results-driven professional with extensive experience in admissions management and strategic approach to enrollment growth. Effective in implementing admission policies that streamline processes and enhance applicant experience. Known for fostering collaborative team environments and delivering consistent results through adaptability and strong interpersonal skills.
Overview
19
19
years of professional experience
Work History
Director of Admissions
Hertitage Skilled Care
04.2021 - 06.2025
Analyzed admissions data to identify trends and improve recruitment strategies across diverse populations.
Led training sessions for admissions staff, fostering a culture of excellence in customer service and communication.
Increased enrollment rates by developing and implementing strategic recruitment initiatives.
Streamlined the admissions process for efficiency, resulting in faster response times for prospective students.
Mentored and provided professional development opportunities for admission staff, leading to enhanced performance and personal growth within the team.
Led training sessions for staff on best practices in admissions processes, enhancing consistency among team members.
Managed a diverse team of admissions professionals, fostering a collaborative work environment focused on achieving departmental goals.
Collaborated with healthcare teams to align admissions criteria with patient care standards.
Streamlined admissions workflows, enhancing efficiency in processing applications and responding to inquiries.
Employee Relations and Administrative Coordinator
Morningside House and Senior Living
01.2015 - 04.2021
Coordinated scheduling and logistics for meetings, ensuring effective time management and resource allocation.
Managed office supplies inventory, optimizing procurement processes to reduce costs and improve efficiency.
Facilitated communication between departments, enhancing collaboration and streamlining project workflows.
Developed and maintained filing systems, improving document retrieval speed and accuracy for team members.
Trained new staff on office procedures, fostering a supportive environment that promotes knowledge sharing.
Implemented process improvements that enhanced administrative operations, resulting in increased team productivity.
Supported budget tracking efforts by maintaining accurate records of expenditures and forecasting future needs.
Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
Maintained a well-organized filing system to ensure easy access to important records and documents.
Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
Office Manager
Morristown Post Acute
08.2006 - 01.2015
Streamlined office operations, improving efficiency and reducing turnaround time for administrative tasks.
Developed and maintained filing systems, ensuring accurate record-keeping and easy access to documents.
Coordinated schedules and meetings, optimizing time management for executives and team members.
Implemented office policies and procedures, enhancing workflow consistency across departments.
Supervised administrative staff, providing training and mentorship to improve team performance and morale.
Analyzed office supply needs, optimizing inventory levels to reduce costs while ensuring availability.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.