GINNY KASPARSON
Summary
Talented Individual with a strong background in Customer Service. Looking to start a career with a chance at advancement Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
21
21
years of professional experience
Work History
Senior Logistics Coordinator
Xcel Bulk Logistics
09.2021 - Current
- Collaborated with dispatch team to ensure accurate demand forecasting, enabling better alignment between dispatch and driver needs.
- Improved on-time delivery rates by closely monitoring shipment schedules and proactively addressing potential delays or issues.
- Managed a cross-functional team of logistics professionals to ensure smooth operations, maintaining strong communication and collaboration among all departments.
- Built and established relationships with staff and vendors.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Implemented and developed strategies to optimize efficiency.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Studied data to identify trends and patterns in transportation activity.
- Facilitated cross-training programs for logistics staff members, enhancing overall team flexibility and adaptability during peak periods or employee absences.
Logistics Coordinator
1845 Oil Field Services
08.2018 - 09.2021
- Monitored inbound and outbound operations to establish timely delivery of product.
- Generated documentation and information required for customer shipments.
- Documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Conducted investigations to resolve issues related to logistics and truck movements.
- Developed strategies to optimize utilization of available resources.
- Built and established relationships with staff and vendors.
Logistics Coordinator, CSR, Collections Specialist
Comfort Experts Inc.
04.2013 - 07.2018
- Fast Paced Environment Customer Service A/C Troubleshooting Data Entry Collections Maintain Daily Quota First contact with the customers
- Handled questions, booked calls for service and repair
- Collected Balances that were due, And coordinated technicians and customers to get to everyone in a timely and efficient manner
- Main focus Right Tech Right Call, Dispatch Training for new hires
- Handled sensitive data, customer personal information.
Crew Member
Burger King
10.2012 - 04.2013
- Fast Paced Environment Customer Service Cashier/Money Handling Maintaining Speed of Service Quality Control
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
CISCO IT CLASSES
Denver Women's Correctional Facility
06.2010 - 07.2012
- Knowledgeable in Hardware Diagnostic and Troubleshooting for Technical Support
- Adept at Computer Services and Repair: Software Installations, and Upgrading Practiced in Customer Service, and Facilitation, and Marketing of IT Products Educated and up- to-date regarding Information Safety and Security Skilled to Manage Customer Issues via Questioning to Accurately Diagnose Problem Communicate Effectively to Support Customer through Problem Solving Steps Educated to Train Computer Users in the use of Computer Hardware and Software Installed, Modified, Cleaned, and Repaired Computer Hardware and Software
Paraprofessional
LVCF
04.2008 - 10.2010
- One on one with individuals pursuing their GED Responsible for tracking all student files and class grades Assisted the Teacher in all aspects of the classroom
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
CI/BT Clerk
LVCF
10.2006 - 06.2010
- Generated all CDOC computer equipment work orders and software licensing Recorded all software for CDOC Received and processed computer shipments daily Tracked computer equipment throughout CDOC Loaded and unloaded Merchandise
- It was my job to make sure that the equipment had the proper information attached and that it got to the correct individual in a timely manner.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
Housekeeping
Indian Springs Resort
06.2005 - 11.2005
- Daily upkeep of rooms and other amenities Helping Visitors/ guests with any and all questions Keeping track of hours and supplies and job duties for me and five other employees
- Performed routine housekeeping functions.
- Managed housekeeping scheduling and planning.
- Reviewed housekeeping supply charts and inventories.
- Resolved complaints regarding housekeeping and room service.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
Hostess/ Waitress
Beau Jo's Idaho Springs
06.2005 - 11.2005
- Customer Satisfaction Initial contact with the customer Use to fast pace, High energy environment during tourist season I was in charge of the souvenir sales and ordering
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Manager
Subway
07.2003 - 06.2005
- Managed Daily operations, Opening and Closing Procedures Ordering, Paperwork, Stocking and Inventory Hiring, Firing and Training of all employees
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
CISCO IT ESSENTIALS -
Arapahoe Community College
Littleton, CO01.2012
GED -
Buena Vista CCAP Program
Buena Vista, Colorado01.2006
High School Diploma -
Clear Creek High School
Evergreen, CO01.1995
Skills
- 20 Years Customer Service
- 6 years Management Experience
- Strong Communication Skills
- Flexible and Reliable with Strong Attention to Detail
- Organized and Achievement Oriented
- Strong Problem-Solving Skills and Computer Skills
- Proficient in Microsoft Word, Excel, Access, Successware, and Service Titan Programs, Mcleod, Fleetio, Samsara
- Account Balance Collection Experience
Timeline
Senior Logistics Coordinator
Xcel Bulk Logistics
09.2021 - Current
Logistics Coordinator
1845 Oil Field Services
08.2018 - 09.2021
Logistics Coordinator, CSR, Collections Specialist
Comfort Experts Inc.
04.2013 - 07.2018
Crew Member
Burger King
10.2012 - 04.2013
CISCO IT CLASSES
Denver Women's Correctional Facility
06.2010 - 07.2012
Paraprofessional
LVCF
04.2008 - 10.2010
CI/BT Clerk
LVCF
10.2006 - 06.2010
Housekeeping
Indian Springs Resort
06.2005 - 11.2005
Hostess/ Waitress
Beau Jo's Idaho Springs
06.2005 - 11.2005
Manager
Subway
07.2003 - 06.2005
CISCO IT ESSENTIALS -
Arapahoe Community College
GED -
Buena Vista CCAP Program
High School Diploma -
Clear Creek High School
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