Summary
Overview
Work History
Education
Skills
Timeline
Ginny Kores

Ginny Kores

DUVALL,WA

Summary

I've been the Office Manager at Colormasters NW with proven expertise in account reconciliation and payroll processing. Recognized for enhancing operational efficiency through meticulous organization and exceptional customer service. Adept at managing billing cycles and fostering positive client relationships, ensuring timely payments and satisfaction. Committed to delivering results in fast-paced environments.

Experienced with managing patient appointments and front desk operations in dental settings. Utilizes exceptional communication skills to ensure patient satisfaction. Track record of maintaining organized records and providing efficient administrative support.

Overview

27
27
years of professional experience

Work History

Office Manager

Colormasters NW
09.2009 - Current
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Completed weekly payroll for 5 employees.
  • Managed office supplies inventory and ensured timely reordering to maintain operational efficiency.
  • Reconciled billing discrepancies by analyzing account statements and collaborating with clients.
  • Assisted in the preparation of financial reports to support month-end closing activities.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Managed monthly billing cycles to ensure timely issuance of invoices and statements.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Audited and corrected billing and posting documents for accuracy.
  • Monitored outstanding invoices and performed collections duties.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Prepared vendor invoices and processed incoming payments.

Dental Receptionist

Dr. James Ma - Apex Dental
09.2010 - 09.2012
  • Managed patient scheduling and appointment confirmations to enhance office efficiency.
  • Coordinated insurance verification processes, ensuring accurate patient information and coverage details.
  • Streamlined front desk operations, improving patient flow and reducing wait times.
  • Developed and maintained positive relationships with patients, fostering a welcoming environment.
  • Assisted in resolving patient inquiries and concerns, enhancing overall satisfaction with services provided.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Managed patient billing processes for timely, accurate payments.

Dental Receptionist

Daniel Geare DMD
09.2001 - 09.2003
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.

Dental Receptionist

Mock and Mock Dentistry
09.1998 - 09.2001
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Enhanced patient satisfaction by efficiently managing appointment schedules and reducing waiting times.
  • Supported dental staff during peak times by assisting with patient preparation and post-care instructions.

Education

High School Diploma -

Juanita HS, Kirkland,WA

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Payroll processing
  • Bookkeeping
  • Clerical support
  • Account reconciliation
  • Credit and collections
  • Multitasking and organization
  • Customer service management

Timeline

Dental Receptionist - Dr. James Ma - Apex Dental
09.2010 - 09.2012
Office Manager - Colormasters NW
09.2009 - Current
Dental Receptionist - Daniel Geare DMD
09.2001 - 09.2003
Dental Receptionist - Mock and Mock Dentistry
09.1998 - 09.2001
Juanita HS - High School Diploma,
Ginny Kores