Virginia McDowney
Colonial Beach,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
18
18
years of professional experience
Work History
911 Communication Dispatcher
King George Sheriffs Office
11.2005 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Implemented new software systems that improved efficiency within the dispatch center operations.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Minimized potential conflicts between responding units by actively monitoring resources allocation.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of several fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 50-100 daily calls.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
Education
High School Diploma -
Colonial Beach High School
Colonial Beach, VA06.1982
Skills
- Database Management
- Dispatch Coordination
- Data Entry
- Customer Relations
- Route Navigation
- Stress Tolerance
- Prioritizing Calls
- Customer Relationship Management
- Dispatching Procedures
- Dispatching Field Personnel
- Telephone Etiquette
- Critical Thinking
- Effective Communication
- Attention to Detail
- Customer Service
- Organizational Skills
- Record Keeping
- Computer Proficiency
- Interpersonal Skills
- Active Listening
- Problem Solving
- Time Management
- Emergency Response
- Paperwork Processing
- Dispatch Recordkeeping
- Microsoft Office
- Effective Communications
- Creative Thinking
Additional Information
CPR certified, Emergency Medical Dispatch certified, able to multitask, Work with the public on a daily basis to ensure excellent public service. Punctual when scheduled to work. Rarely call out. Us sick leave when needed but does not abuse it. Dedicated to my employer and co-workers.
Timeline
911 Communication Dispatcher
King George Sheriffs Office
11.2005 - Current
High School Diploma -
Colonial Beach High School
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