GINNY PRUITT
Woodbridge,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Admissions and Disposition Clerk
A.T Augusta Military Medical Center
Fort Belvoir, VA
04.2024 - Current
- Improved client satisfaction by promptly answering inquiries and providing accurate information.
- Submit tickets via ServiceNow to resolve personnel issues.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Identify, evaluate, and provide feedback to contract managers on issues or improvements.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Responsible for working closely with clients, both existing and potential, in order to meet their needs and provide excellent customer service.
- Attend and participate in organization meetings.
Birth Registrar and Decedent Affairs Coordinator
A.T Augusta Military Medical Center
Fort Belvoir, VA
04.2024 - Current
- Exceed performance consistently by maintaining a strong attention to detail when processing registrations.
- Efficiently resolved discrepancies or issues related to incomplete or incorrect information provided during the registration of births and decedent paperwork process.
- Prioritized work and completed tasks on time against tight deadlines.
- Streamlined the birth registration process, resulting in faster issuance of birth certificates.
- Upheld HIPAA regulations and standards for protecting patient information.
- Enter and organize data into clients' accounts, manage patients' databases, and arrange appointments if needed.
Lead Retail Sales Consultant
FedEx Office
Woodbridge, VA
10.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Build relationships with customers, help what they need, and provide excellent customer service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Communicate with customers about new offers and product launches.
Orthodontic Administrative Assistant
Zhu Orthodondist
Dumfries, NV
03.2022 - 10.2022
- Streamlined appointment scheduling for improved patient satisfaction and reduced wait times.
- Answering phones, managing emails, and communicating with insurance providers.
- Collecting and maintaining patient information, including insurance information, and ensuring patient privacy.
- Increased practice efficiency by meticulously managing inventory, ordering supplies, and maintaining equipment.
- Maintained a clean and organized clinical environment, adhering to strict sterilization protocols for patient safety.
- Demonstrated commitment to patient privacy by adhering to HIPAA guidelines and maintaining the confidentiality of sensitive information.
- Taking payments, preparing bills, and submitting insurance claims.
Lead Sales Associate
Lowe's
Woodbridge, VA
05.2017 - 08.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Leading and supporting sales associates to increase sales.
- Hire and train new sales associates.
- Build relationships with potential customers and understand their needs.
- Advise customers on the best products and services for them.
- Ensure the department is clean, organized, and well-stocked at all times.
- Responded to customer requests for products, services, and company information.
Front End Supervisor
Top China Restaurant
Woodbridge, VA
06.2006 - 09.2018
- Met monthly productivity goals set by sales management.
- Mentored staff members on the best practices in sales management to further grow within the team.
- Ensured monetary value was accurate at all times.
- Ensured that orders were correct, and orders were set to go for deliveries and catering services.
- Handling complaints and concerns.
Education
High School Diploma -
Malaysia High School
Malaysia01-1996
Some College (No Degree) - Dental Radiation Safety Certificate
Northern Virginia Community College
Woodbridge, VASkills
- Cash Management
- Administrative Support
- File Maintenance
- Quality Control
- Spreadsheet development
- Information Security
- Strong communication and interpersonal skills
- Critical thinking
- Active listening, assertiveness, organization
- Data entry
- Microsoft Excel
- Microsoft Office Suite
- Work well in a team environment
- Processing mail
- Schedule and calendar management
- Document Management
- Customer Satisfaction
- Scanning and copying
- Administrative tasks
Certification
- Child Care Management
- Senior Care Management
- Dental Radiation Safety Certificate
Languages
Mandarin
Full Professional
Cantonese
Full Professional
Malay
Professional
Timeline
Admissions and Disposition Clerk
A.T Augusta Military Medical Center
04.2024 - Current
Birth Registrar and Decedent Affairs Coordinator
A.T Augusta Military Medical Center
04.2024 - Current
Lead Retail Sales Consultant
FedEx Office
10.2022 - 04.2024
Orthodontic Administrative Assistant
Zhu Orthodondist
03.2022 - 10.2022
Lead Sales Associate
Lowe's
05.2017 - 08.2021
Front End Supervisor
Top China Restaurant
06.2006 - 09.2018
- Child Care Management
- Senior Care Management
- Dental Radiation Safety Certificate
High School Diploma -
Malaysia High School
Some College (No Degree) - Dental Radiation Safety Certificate
Northern Virginia Community College
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