Ginny Son
Alameda,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Receptionist
Dental Front Desk
08.2023 - 07.2024
- Helped patients complete necessary medical forms and documentation.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Completed patient referrals to other medical specialists.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed medical insurance claims and payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with social media to create strong organizational online presence and reach and engage broad audiences
Student Assistant
Math Department
10.2018 - 07.2022
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Ordered and stocked office supplies to maintain available resources.
- Created and formatted documents to keep projects professional and well-presented to communicate intended message clearly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
B.A. Family Consumer Science -
San Francisco State University
San Francisco, CA12.2022
Skills
- Scheduling
- Technical Support
- Multi-line telephone operation
- Administrative Support
- Office Management
- File Management
- Data Entry
- Mail handling
- Data inputting
- Scheduling appointments
- Document Control
- Calendar Management
- Customer and client relations
- Telephone skills
Programs and Skills
- Photoshop
- Adobe
- Microsoft Excel
- Microsoft Word
- Cash Register Operation
- Customer Service
- Public Speaking
- Event Planning
Timeline
Receptionist
Dental Front Desk
08.2023 - 07.2024
Student Assistant
Math Department
10.2018 - 07.2022
B.A. Family Consumer Science -
San Francisco State University
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