Gino Cerna
Brooksville
Summary
Entry-level IT specialist offering 10+ years in maintaining computer systems, giving technical assistance to clients, and training clients on how to use newly installed applications. Currently enrolled at Western Governors University to further my education and receive my Bachelors Degree in Cyber Security.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate IT Client Support Analyst
HCA/Parallon CSO ITSD
01.2025 - Current
- Provide Technical support for Customers , Including but not limited to: Application installation and troubleshooting, Hardware troubleshooting, and Software Updates and installations.
- Communicate with Customers and Staff to find quick and efficient resolutions to IT related issues or problems.
- Maintain documentation for incidents or request and escalate complex problems to next level support per documented procedures.
- Provide support to customers on all HCA/Parallon applications.
- Provide support through access provisioning applications such as Active directory and eSAF.
PRN Technical IT Analyst
Oak Hill Hospital
08.2024 - Current
- Analyze and provide hands-on support for simple to moderate inquiries.
- Log and track problems; review problem tracking databases
- Maintain documentation for each incident or request, and escalate complex problems to the next level of support per documented procedures
- Aid and train users on division and facility technology
Superintendent
ProBuilt U.S
02.2022 - 08.2024
- Manage a team of workers, including work schedules, project progress and resource allocation
- Create cost estimates for labor, supplies, materials and other project costs
- Collaborate with clients, Project Managers, other construction management to determine budget and timeline
- Coordinate materials and equipment delivery with vendors and suppliers
- Create schedules for workers and subcontractors
- Hire additional subcontractors and assign work accordingly
- Maintain a daily log for the job site's operations, reporting to management as necessary
- Make changes in the operation as necessary to best meet construction deadlines
- Implement management techniques that are cost-effective and efficient
Detention Deputy
Pasco County Corrections
01.2019 - 02.2022
- Maintain care, custody and control of inmates
- Conduct security/WBC checks on inmates, classify inmates
- Conduct cell area searches, confiscate contraband
- Monitor and supervise inmates, observe/evaluate inmate behavior
- Operate electronic surveillance equipment, escort inmates within the facility
- Evaluate/accommodate the needs of disabled inmates, process special risk inmates
- Supervise and monitor civilian personnel within the units
- Complete disciplinary reports on inmates, maintain all logs, JMS reports and inspections.
Detention Officer II
Florida Dept of Juvenile Justice
10.2016 - 01.2019
- Ensures the safe and secure custody of all assigned youth while ensuring that all youth are provided their constitutional rights with special concerns for legal, medical and mental health issues.
- Process admissions, which includes supervising and searching detained youth.
- Prepares detained youth for court appearances, transports and escorts detained youth to medical, criminal justice, social services and judicial facilities as needed according to departmental and facility policy and procedures.
- Inspects facility, detained youth, visitors and packages delivered to the facility, as well as conduct searches related to safety and security to include but not limited to vehicles, facilities, property and person for contraband, health hazards, safety and security violations.
- Writes reports and prepare required records regarding incidents, detained youth movement and noteworthy information and ensures the documentation of all violations of facility operating procedures, rules and regulations and state and federal statutes.
- Follows policies and procedures for the safety and security of detained youth, staff and the public.
- Initiates and maintain detained youth counts as directed by departmental and facility operating procedures and policy.
Floor Technician
Walmart Tire Center
07.2016 - 12.2016
- Drain motor oil, change oil filter
- Wash windshield and adjust tire pressure
- Installed headlights
- Inspect and top off fluids
- Perform coolant exchanges
- Restock and maintain inventory levels on the floor
Quality Engineer
Aerotek/Toyota
11.2015 - 07.2016
- Managing supplier activities to confirm and improve parts quality level
- Managing cross-functional initiatives to improve overall vehicle quality level
- Establishing and maintaining part and vehicle quality standards
- Leading and managing problem-solving related to design, manufacturing, supplied parts, inspection processes, and equipment
- Managing process and design changes at suppliers and at TMMI to ensure no negative impact on vehicle quality and reliability
Security Officer
Securitas Security Services USA
07.2014 - 11.2015
- Maintain a safe and secure environment for clients by actively monitoring the premises, including patrolling a variety of locations.
- Preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area.
- Provide customer service and information to a client's employees and customers.
Education
Bachelors - Cyber Security
Western Governors University
08-2027
Crossover from Correctional Officer to Law Enforcement Officer - undefined
Pasco-Hernando State College
Dade City, FL04.2021
Correctional Officer - undefined
Pasco-Hernando State College
Dade City, FL12.2018
General Studies - undefined
Marion Military Institute
Marion, AL12.2016
Skills
- Microsoft 365
- Cloud Management
- Troubleshooting Windows/Apple IOS
- Problem-solving
- Customer Service
- Security Protocols
- Software/Hardware troubleshooting
- VDI/VPN
- Issue escalation
Certification
- Google IT Support Specialist
- Certified Corrections Officer- FDLE
- Certified LEO-FDLE
Timeline
Associate IT Client Support Analyst
HCA/Parallon CSO ITSD
01.2025 - Current
PRN Technical IT Analyst
Oak Hill Hospital
08.2024 - Current
Superintendent
ProBuilt U.S
02.2022 - 08.2024
Detention Deputy
Pasco County Corrections
01.2019 - 02.2022
Detention Officer II
Florida Dept of Juvenile Justice
10.2016 - 01.2019
Floor Technician
Walmart Tire Center
07.2016 - 12.2016
Quality Engineer
Aerotek/Toyota
11.2015 - 07.2016
Security Officer
Securitas Security Services USA
07.2014 - 11.2015
Crossover from Correctional Officer to Law Enforcement Officer - undefined
Pasco-Hernando State College
Correctional Officer - undefined
Pasco-Hernando State College
General Studies - undefined
Marion Military Institute
Bachelors - Cyber Security
Western Governors University
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