Gino Cresci
San Jose,CA
Summary
I’m a dependable, results-driven professional with a strong work ethic and proven leadership experience across industrial and service environments. At South Bay Materials, I took full ownership of my responsibilities by maintaining a safe, efficient worksite, coordinating material movement, and operating forklifts with precision and accountability. I consistently showed up prepared, worked with urgency and integrity, and supported my team to ensure smooth operations—contributing to a reliable service experience for both coworkers and clients.
At Vim and Vigor, I brought that same work ethic into a customer-focused, sales-driven environment, where community and client satisfaction were central to my role. I built genuine relationships with members and guests, creating a welcoming atmosphere that encouraged trust, consistency, and long-term engagement. By clearly communicating membership options, addressing concerns, and resolving conflicts with professionalism, I helped drive increased gym memberships while strengthening the sense of community within the gym.
I’m now looking to bring my strong work ethic, leadership mindset, and commitment to community and client satisfaction into a new field. I take pride in contributing beyond my job description, supporting team success, and finding ways to improve processes that benefit both the company and the people it serves. Motivated, quick to learn, and committed to continuous improvement, I’m ready to add value and make a meaningful impact
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fire Forno
Resturant
Fernley, NV
12.2025 - 01.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
Lead Service Specialist
Vim And Vigor / Fitness 19
San Jose, CA
08.2023 - 01.2026
- Greeted members and guests in a friendly and professional manner.
- Scheduled appointments for personal trainers and other services offered at the gym.
- Processed payments accurately and efficiently while maintaining confidentiality of financial information.
- Assisted with the setup of new accounts, including collecting paperwork and entering data into the system.
- Provided excellent customer service to patrons, resolving any issues or concerns they may have had.
- Answered phones promptly and directed calls appropriately.
- Provided guidance to new members on how to use gym equipment correctly.
- Responded to emails from gym members regarding their membership status or other inquiries in a timely fashion.
- Assisted with marketing campaigns aimed at increasing membership base.
- Heard and resolved complaints from customers and public.
- Operated telephone switchboard to answer and forward calls.
- Increased membership by conducting facility tours.
- Led team of service advisors in delivering exceptional customer service and support.
- Enhanced client retention through effective communication and personalized service solutions.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Construction Worker
South Bay Materials
San Jose
05.2022 - 11.2022
- Loaded, unloaded and moved material to and from storage and production areas
- Worked independently in fast-paced environment while meeting productivity and quality expectations
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Drove equipment from one site to another to deliver tools and complete jobs
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
Education
No Degree - Business Management
San Jose State University
CA12-2026
High School Diploma -
Bellarmine College Preparatory
San Jose, CA05-2022
Skills
- Worksite Safety
- Materials Movement
- Forklift Driving
- Heavy Lifting
- Guest Communication
- Answer questions
- Flexible and Adaptable
- Multitasking Abilities
- Good Telephone Etiquette
- Self-Motivated
- Teambuilding
- Business Communications
- Multi-line telephone operation
- Team player attitude
- Problem-solving abilities
- Conflict resolution
- Adaptability and flexibility
- Client satisfaction
- Employee training
- Service scheduling
- Compliance management
- Strong work ethic
- Customer service
- Multitasking and organization
- Excellent communication
Accomplishments
- Was asked to do a conference meeting for Cisco at Cisco for other students across the nation.
- Built a Club called Athletes For Justice, which was a organization that fought against injustices and to mentor less fortunate, which this club still stands today, now through a Private High School called Bellarmine College Preparatory
- I was the only student at Bellarmine College Preparatory to hold a meeting with all the Donors of the school to have do a speech to fund money to build a four-level, approximately 114,760 square foot parking structure, for all students and facility for Bellarmine, which also hold 35 electric vehicle (EV) charging stations and 373 proposed parking spaces.
Orginizations
Phi Beta Sigma Fraternity Incorporated
Certification
First Aid/CPR Certified
Timeline
Fire Forno
Resturant
12.2025 - 01.2026
Lead Service Specialist
Vim And Vigor / Fitness 19
08.2023 - 01.2026
Construction Worker
South Bay Materials
05.2022 - 11.2022
No Degree - Business Management
San Jose State University
High School Diploma -
Bellarmine College Preparatory