Gino Garofalo
Ventnor City,NJ
Summary
Dynamic and engaging Professional Bartender with a proven track record at Ocean Casino Resort, excelling in customer satisfaction and loyalty through exceptional service and mixology skills. Mastered upselling techniques and alcohol safety, enhancing guest experiences. Known for a strong communication ability and a team player attitude, consistently delivering quality and innovation in beverage service.
Overview
1
1
Certification
Work History
Professional Bartender
Ocean Casino Resort
- Built rapport with regular customers, fostering loyalty through consistent friendly interactions and quality service.
- Conducted routine bar maintenance, ensuring cleanliness, proper equipment functioning, and adequate supplies at all times.
- Adapted to changing customer preferences by staying informed on industry trends and incorporating new drink offerings.
- Maintained a safe environment for customers and staff by adhering to strict alcohol serving guidelines.
- Provided exceptional customer service by promptly addressing concerns and resolving issues to ensure satisfaction.
Education
Accounting
LaSalle University
Philadelphia, PA05.1988
Skills
- Cleanliness and organization
- Strong communication skills
- Team player attitude
- Event planning experience
- Foreign language skills
- Upselling techniques mastery
- Extensive liquor knowledge
- Wine and beer expertise
- Excellent mixology
- Efficient time management
- Superb customer service
- Alcohol safety awareness
- Proper pouring techniques
- Customer service
- Highly reliable
- Clear and effective communication
- Engaging personality
- Outgoing personality
- Customer service expertise
- Cash register operation
- Handling difficult customers
- Responsible alcohol service
- Hospitality service expertise
- Professional appearance
- Complex Problem-solving
- Payment processing
- Service-oriented mindset
- Classic cocktails
- Sales expertise
- Suggestive selling
- Creative mixology
- Beverage preparation
- Salesmanship
- Fluency in language
- ABC standards
- Conversant in language
- Point of sale systems
- Able to stand number hours
- Anticipating guest needs
- Mixology
Accomplishments
I’m a US Coast Guard boat captain and I wrote two books
Certification
US Coast Guard Boat Captain and certified first aider
Languages
English
Full Professional
Italian
Professional Working
Spanish
Limited Working
French
Limited Working
Timeline
Professional Bartender
Ocean Casino Resort
Accounting
LaSalle University