Gino Gensemer
Wildwood,FL
Summary
Dedicated professional with a strong work ethic and effective communication skills. Proven ability to leverage analytical thinking and creativity to deliver high-impact solutions in fast-paced environments. Quick learner with a proactive attitude, ready to contribute to team success and support organizational goals.
Overview
9
9
years of professional experience
Work History
Banquet Server
The Brownwood Hotel & Spa
The Villages, FL
02.2024 - 06.2025
- Executed four-course service for Expos, Auctions, Donations, and Ballroom events of 100 to 400 guests.
- Provided exceptional customer service to elevate guest experiences at hotel spa events.
- Served food and beverages during events, ensuring timely delivery and presentation.
- Collaborated with kitchen staff for seamless service execution during functions.
- Monitored guest satisfaction levels throughout events to address needs promptly.
- Anticipated guest needs and responded quickly to requests for enhanced service.
- Resolved guest complaints effectively to uphold high standards of customer satisfaction.
Expeditor/Food Runner
Wolfgang Puck
The Villages, FL
02.2024 - 06.2025
- Ensured quality control of all kitchen output, emphasizing consistency and precision for timely delivery.
- Maintained high standards in food preparation to deliver an exceptional dining experience.
- Monitored dishes before presentation to guests, ensuring adherence to quality standards.
- Delivered food and beverages promptly to enhance guest satisfaction throughout the restaurant.
- Responded swiftly to customer inquiries and fulfilled requests for additional items or services.
- Checked all dishes prior to delivery, confirming compliance with quality specifications.
- Followed sanitation guidelines rigorously when handling food products.
- Maintained a clean and organized workspace throughout shift operations.
Bartender/Server
810 Billiards & Bowling
North Myrtle Beach, SC
04.2022 - 01.2024
- Managed conventions and groups of 50 to 150 attendees, ensuring guest satisfaction.
- Handled cash transactions accurately and processed payments efficiently.
- Engaged customers with friendly conversation to enhance their experience.
- Achieved top performance in multiple sales contests, establishing location as regional sales leader.
- Demonstrated ability to operate efficiently in high-paced, high-volume environments.
Sales Associate/Assistant Manager
Smoke Rings Smoke Shop
Durham, NC
10.2020 - 03.2022
- Maintained daily store operations and trained subordinates for consistency.
- Assisted customers in selecting products based on preferences and needs.
- Collaborated with team members to improve store operations and sales techniques.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Placed orders promptly to minimize sales loss.
- Tracked budget continuously to identify cost-saving opportunities.
- Utilized effective merchandising techniques to enhance product visibility.
- Managed inventory of over 5,000 SKUs to ensure stock availability.
- Analyzed weekly sales data to identify promotional strategies for increased revenue.
- Achieved multiple sales contest victories, surpassing store sales projections.
- Handled cash deposits securely and efficiently to maintain financial accuracy.
Expediter/Food Runner, Busser/Bar-Back, Server
Don Betos Tacos & Tequila
Clayton, NC
12.2019 - 05.2020
- Prepared chip and salsa stations to maximize efficiency during peak hours.
- Ensured accurate food delivery to tables and processed to-go orders promptly.
- Maintained cleanliness and organization of tables for incoming customers.
- Restocked bar supplies, including ice, beer, wine, and liquor as needed.
- Assisted team members with logistical challenges and problem-solving.
Line Cook/Prep Cook & Dishwasher
Don Betos Tacos and Tequila
Clayton, NC
10.2019 - 12.2019
- Maintained composure under pressure in a high-volume restaurant environment.
- Learned Spanish basics to communicate effectively in an all-Hispanic kitchen.
- Cooked and assembled dishes following detailed recipes and presentation standards.
- Ensured cleanliness and organization of kitchen workstations and equipment.
- Collaborated with team members for timely meal service during peak hours.
- Adhered to food safety guidelines to uphold quality and hygiene standards.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced setting.
- Operated fryers and grills safely to ensure food quality and compliance.
Store Manager
Cloud 9 Smoke/Vapor Shop
Wilson, NC
01.2019 - 08.2019
- Trained new associates to address customer needs through comprehensive product knowledge.
- Managed daily operations of a high-traffic smoke and vapor shop.
- Supervised staff to ensure delivery of exceptional customer service.
- Developed and implemented marketing strategies to promote special events and products.
- Conducted daily store operations, including cash handling and inventory management.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Created weekly work schedules for efficient staffing and coverage.
- Assisted co-workers in diagnosing defective products and recommending solutions.
Sales Associate/Assistant Store Manager
Cloud 9 Smoke/Vapor Shop
Smithfield, NC
10.2018 - 02.2019
- Conducted regular inventory counts to guide ordering decisions throughout the week.
- Assisted customers with product selection, offering informed recommendations.
- Operated point-of-sale systems, ensuring accurate transaction processing.
- Demonstrated product features to educate customers on benefits.
- Responded promptly and professionally to customer inquiries and resolved issues.
- Provided precise information on products, prices, and services.
- Upsold additional items based on customer preferences and needs.
- Unpacked incoming orders systematically to enhance product accessibility.
Sales Associate
Cloud 9 Vapor Shop
Garner, NC
06.2018 - 10.2018
- Assessed incoming products to align with customer preferences and market trends.
- Collaborated with team to design promotional displays and events.
- Delivered exceptional customer service through effective greeting and engagement.
- Resolved customer complaints professionally, ensuring satisfaction.
- Managed cash register operations with accurate end-of-day reconciliation.
- Maintained clean and organized workspace to enhance product visibility and appeal.
Cashier & Customer Lead
Food Lion
10.2016 - 06.2018
- Operated register efficiently, managing high customer volume without delays.
- Supervised 30 subordinates, training on cash handling and customer service protocols.
- Handled Customer Service Desk operations, processing Western Unions, money orders, and cash checks.
- Delivered exceptional customer service through active listening and engagement.
- Collaborated with team members to maintain seamless operational flow.
- Ensured checkout area cleanliness to comply with health standards.
- Collected carts as needed, ensuring cashiers had essential resources.
- Performed additional duties as assigned by management.
Lead Dough-Slapper & Cashier
Papa John's
05.2016 - 10.2016
- Processed customer orders efficiently and accurately at a busy pizza restaurant.
- Formed and stretched dough to enhance efficiency in topping application at makeline.
- Supervised new hires, delivering essential training on techniques and responsibilities.
- Managed food safety procedures while overseeing food items in service area.
- Processed customer payments promptly, issuing exact change and receipts.
- Utilized suggestive selling techniques to drive add-on sales and boost revenue.
- Prepared sufficient ingredients and dough at shift start to mitigate food shortages.
- Provided excellent customer service, promoting loyalty programs to maximize sales potential.
Education
High School Diploma -
Corinth Holders High School
Skills
- Management and leadership
- Marketing and merchandising
- Inventory control
- Loss prevention
- Customer service
- Team collaboration
- Adaptability and creativity
- Sales techniques
- Problem solving
- Quality assurance
- Training and development
References
Available upon request
Timeline
Banquet Server
The Brownwood Hotel & Spa
02.2024 - 06.2025
Expeditor/Food Runner
Wolfgang Puck
02.2024 - 06.2025
Bartender/Server
810 Billiards & Bowling
04.2022 - 01.2024
Sales Associate/Assistant Manager
Smoke Rings Smoke Shop
10.2020 - 03.2022
Expediter/Food Runner, Busser/Bar-Back, Server
Don Betos Tacos & Tequila
12.2019 - 05.2020
Line Cook/Prep Cook & Dishwasher
Don Betos Tacos and Tequila
10.2019 - 12.2019
Store Manager
Cloud 9 Smoke/Vapor Shop
01.2019 - 08.2019
Sales Associate/Assistant Store Manager
Cloud 9 Smoke/Vapor Shop
10.2018 - 02.2019
Sales Associate
Cloud 9 Vapor Shop
06.2018 - 10.2018
Cashier & Customer Lead
Food Lion
10.2016 - 06.2018
Lead Dough-Slapper & Cashier
Papa John's
05.2016 - 10.2016
High School Diploma -
Corinth Holders High School
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