Gino Valenzuela

Serving Food and Drinks and Working the register, washing dishes, changing keg, retrieving food from the main kitchen.

• Explained menu items and suggested appropriate options for food allergy concerns.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Cultivated warm relationships with regular customers.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Served food and beverages promptly with focused attention to customer needs.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Processed orders and sent to kitchen employees for preparation.
• Answered customers' questions, recommended items, and recorded order information.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.