Summary
Overview
Work History
Education
Skills
Timeline
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Gino Velardi

Oklahoma City,OK

Summary

Knowledgeable customer service professional with solid background in overseeing customer support teams. Proven track record of enhancing customer satisfaction and streamlining service processes. Demonstrated strong problem-solving abilities and effective team leadership. Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in adaptability!

Overview

26
26
years of professional experience

Work History

Wedding Stylist and Fitter

The Wedding Seamstress
08.2015 - 09.2022
  • Intense and professional customer service representative.
  • Enhanced client satisfaction by providing personalized wedding styling services tailored to their unique needs and preferences.
  • Maintain positive relationships with clients through regular follow-ups and post-event inquiries.
  • Provided emotional support and companionship to clients.
  • Merchandised store inventory in seasonal and brand displays.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Boosted sales through effective upselling of complementary clothing items and accessories.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Provided constructive feedback during fittings, helping clients refine their personal style preferences.
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.

Fashion Designer

Gino Velardi Fashion, LLC
01.1998 - 01.2022
  • Owner of developing fashion clothing brand.
  • Professional tailor and seamstress
  • Sketched artistic and fresh designs for conceptual development and staging.
  • Stage large-scale fashion shows nationwide.
  • Organize fashion shoots and events.
  • Clearly communicated design revisions to members of fashion design team.
  • Optimized garment fit by collaborating with pattern makers during product development stages; ensuring consistent sizing across all collections.
  • Worked closely with production teams to ensure high-quality manufacturing and timely delivery of products.
  • Conducted fittings and adjusted designs to produce comfortable and appealing final products for clients.
  • Worked with photographers and stylists to showcase products for optimal visibility.
  • Organized and participated in fashion shows, generating significant media attention and industry recognition.
  • Mentored junior designers, fostering a supportive work environment that encouraged creativity and innovation.
  • Designed custom garments for high-profile clients, enhancing the brand''s reputation for luxury and exclusivity.
  • Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
  • Assisted photographers in styling photoshoots showcasing new collections effectively; increasing exposure through print and digital media.

Human Resources Administrator

The Children's Hospital Colorado
08.2000 - 10.2010
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities.
  • Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
  • Managed FMLA leave requests, balancing employee needs with organizational requirements for productivity.
  • Organized company-wide events designed to boost employee morale.
  • Coordinated employee events and recognition programs to promote a positive work culture and strengthen team relationships.

Salon Manager and Hairstylist

Paul Garcia Salon and Spa
08.1996 - 01.1999
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Handled employee scheduling and coverage needs during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.

Education

No Degree - Business Administration And Management

Denver Metro Community College
Denver, CO

High School Diploma -

Mt. States Academy
Thornton, CO
05-1991

Skills

  • Extensive Customer Service Experience
  • Team Building and Leadership Skills
  • Expertise in Sales and Orchestrations
  • Prioritization Focus
  • Brand Representation
  • Enthusiastic Team Player
  • Operations Management
  • Industry Expertise
  • Integrity and Honesty

Timeline

Wedding Stylist and Fitter

The Wedding Seamstress
08.2015 - 09.2022

Human Resources Administrator

The Children's Hospital Colorado
08.2000 - 10.2010

Fashion Designer

Gino Velardi Fashion, LLC
01.1998 - 01.2022

Salon Manager and Hairstylist

Paul Garcia Salon and Spa
08.1996 - 01.1999

No Degree - Business Administration And Management

Denver Metro Community College

High School Diploma -

Mt. States Academy

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