GINO WILLIAMS
Jefferson County Job and Family Services
Richmond,OH
1
Language
17
years of professional experience
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company.
Work History
Maintenance
3 Years 9 Months- Prioritized, planned, coordinated and scheduled corrective, preventive and predictive maintenance work for assigned maintenance areas and external service providers.
- Arranged for kitchen equipment maintenance and repair when needed.
- Performed preventive maintenance.
- Streamlined communication between maintenance team and other departments, ensuring that all parties were informed of scheduled maintenance and any potential operational impacts.
- Scheduled regular equipment and fleet maintenance.
- Ordered more supplies and scheduled machinery maintenance.
- Maintained cleanliness and sanitation in facilities, ensuring adherence to health standards.
- Operated cleaning equipment including floor scrubbers and vacuums efficiently.
- Developed efficient cleaning schedules, optimizing workflow across multiple areas.
- Conducted regular inspections to identify maintenance needs and prevent hazards.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
Maintenance/Janitorial
9 Months- Collected and disposed of trash and recycling to maintain cleanliness and hygiene.
- Mixed cleaners and solvents to prepare cleaning solutions according to specifications.
- Swept and mopped floors and vacuumed carpets.
- Cleaned restrooms and replenished consumables.
- Addressed carpet stains and spills with steam-cleaning.
- Used proper equipment and chemicals to safely treat diverse flooring.
- Sanitized and cleaned equipment and surfaces with solvents.
- Serviced restrooms and restocked consumables to ensure user satisfaction and facility upkeep.
- Sanitized surfaces and equipment with appropriate solvents to uphold safety and health standards.
- Set up, arranged and removed tables and chairs to prepare facilities for events.
- Performed routine and scheduled maintenance services.
- Provided efficient and courteous service to customers at all times.
- Worked effectively in fast-paced environments.
Bank Teller
3 Years 8 Months- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Enter customers’ transactions into computers to record transactions and issue computer-generated receipts.
- Balanced currency, coin, and checks in cash drawers at end of shifts, calculating daily transactions to maintain accurate financial records.
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
- Received and counted daily inventories of cash, drafts, and travelers’ checks to ensure accuracy and availability for customer transactions.
- Sorted and filed deposit slips and checks to ensure organized record keeping.
- Provided special services for customers by efficiently ordering bank cards and checks.
- Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
- Identify transaction mistakes when debits and credits do not balance.
- Resolved problems and discrepancies concerning customers’ accounts, enhancing customer satisfaction and trust in banking services.
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
- Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
- Process and maintain records of customer loans.
- Ordered cash supplies daily to ensure adequate funds for transactions.
Customer Service
3 Years- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Maintained records of customer interactions and transactions, detailing inquiries, complaints, and actions taken.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Solicited sales of new or additional services or products to enhance customer satisfaction and revenue.
- Recommended improvements in products, packaging, shipping, service, or billing methods to enhance customer experience and reduce future issues.
- Order tests that could determine the causes of product malfunctions.
- Resolved customers’ service or billing complaints through merchandise exchanges, refunds, or bill adjustments, ensuring customer satisfaction and loyalty.
Dietary Aide
3 Years- Prepared a variety of foods, including meats, vegetables, and desserts, according to customers’ orders or supervisors’ instructions, adhering to approved procedures for quality and safety.
- Portion and wrap the food, or place it directly on plates for service to patrons.
- Distributed menus to hospital patients, collected diet sheets, and delivered food trays and snacks to nursing units or directly to patients, ensuring accurate dietary compliance.
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
- Take and record temperature of food and food storage areas such as refrigerators and freezers.
- Removed leftover food from dishes into garbage containers. from dishes into garbage containers.
- Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
- Work on assembly lines adding cutlery, napkins, food, and other items to trays in hospitals, cafeterias, airline kitchens, and similar establishments.
- Placed dirty dishes, glasses, and tableware into dishwashing machines., glasses, and tableware into dishwashing machines.
- Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items.
- Transported food supplies, equipment, and utensils between storage areas and workstations. supplies, equipment, and utensils to and from storage and work areas.
- Assisted cooks and kitchen staff with various tasks, providing necessary items.
- Assisted cooks and kitchen staff with various tasks, providing necessary items to streamline food preparation and service.
- Remove trash and clean kitchen garbage containers.
- Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
Education
No Degree - Communications In Broadcasting
High School Diploma
Skills
Facility maintenance
General maintenance
Equipment maintenance
Problem resolution
Issue resolution
Conflict resolution
Customer feedback analysis
Customer relations
Call center experience
Telephone etiquette
Product knowledge
Product and service solutions
Languages
English
Full Professional
Timeline
Maintenance
Jefferson County Job and Family Services
11.2022 - CurrentRead More
Maintenance/Janitorial
Steubenville City Schools
02.2022 - 11.2022Read More
Bank Teller
First Choice Amer Community Fed Cu
01.2018 - 09.2021Read More
Customer Service
IBEX/Apple
01.2014 - 01.2017Read More
Dietary Aide
Friendship Ridge
01.2010 - 01.2013Read More
East Liverpool High School
High School Diploma
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Baldwin Wallace University
No Degree from Communications In Broadcasting
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