Ginora Huffer
Greenwood,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Skilled Baker with exceptional knowledge of baking times, methods, temperatures and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Enrollment Billing Representive
Cigna/ Accredo Specialty Pharmacy
Whitestown, IN
08.2023 - Current
- Managed customer inquiries regarding prescription status or insurance coverage issues, with copay assistance.
- Assisted with processing insurance claims with copay assistance electronically for reimbursement purposes, when necessary.
- Verified accuracy of patient information to ensure proper billing procedures were followed.
- Trained new employees on pharmacy policies and procedures.
- Resolved insurance claims issues as needed.
- Researched discrepancies between customer invoices and payments received.
- Investigated customer complaints related to billing issues.
- Reconciled patient's accounts regularly.
- Processed credit card payments from customers using secure online systems.
- Served as primary contact for internal departments concerning billing matters.
- Collaborated with other departments to resolve any outstanding billing issues quickly.
- Adhered to all applicable laws, regulations, and standards pertaining to billing practices.
- Assisted with training new staff members on proper billing procedures and protocols.
- Responded promptly to customer requests or inquiries about their bills or payment statuses.
- Worked with outside parties to obtain payments and solve problems.
- Submitted claims to insurance companies and researched and resolved denials.
- Answered customer questions to maintain high satisfaction levels.
- Investigated past-due invoices and delinquent accounts to generate revenues and reduce the number of unpaid and outstanding accounts.
- Input statement information, reconciled accounts, and resolved discrepancies.
- Demonstrated strong problem-solving skills when faced with challenging situations or complex customer inquiries.
- Participated in training sessions designed to improve overall job performance.
- Researched and responded to customer complaints about their insurance coverage.
- Maintained a pleasant and cordial attitude, remaining calm when issues arose.
- Responded to customer inquiries and problems to promote great service.
- Knowledgeable in systems such as Rx Home, CSP, and Rumba.
Bakery Manager
The Fresh Market
Lake Forest, IL/ Indianpolis In, IL
08.2022 - 04.2023
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Maintained and controlled inventory of baked goods.
- Enforced compliance with food safety standards, including proper food storage, sanitation, and labeling.
- Kept a close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Guaranteed, all baked goods were cooked according to customers' tastes and needs.
- Maintained cleanliness and hygiene in bakery premises.
- Trained, supervised, and evaluated bakery staff on proper baking techniques and safety procedures.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
- Maintained inventory of supplies, ingredients, and equipment used in the production process.
- Ordered necessary ingredients for daily operations, ensuring the availability of items needed for recipes.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Monitored inventory levels and identified opportunities for cost savings.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions, and individual employee strengths.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Trained, supervised, and evaluated bakery staff on proper baking techniques and safety procedures.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Checked the freshness of bakery goods and food in the bakery, removing and disposing of stale or outdated items.
Assistant Bakery Manager
The Fresh Market
Lake Forest, IL
09.2020 - 08.2022
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Developed and implemented merchandising plans and maintained pricing and product knowledge to meet financial goals.
- Taught specialized skills, methods, and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
- Guaranteed all baked goods were cooked according to customer's tastes and needs.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Established performance goals and empowered bakers to exceed targets.
- Maintained and controlled inventory of baked goods.
- Managed all baking operations professionally and handled all problems confidently.
Assistant Deli Manager
The Fresh Market
Jacksonville, Fl-Lake Forest, IL
09.2016 - 09.2020
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Inventoried food products and associated materials on weekly basis.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Developed special promotions to increase revenues.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Manager
McDonald's Restaurant
04.2011 - 03.2019
- Controlled costs to keep business operating within budget and increase profits.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed and maintained relationships with customers and suppliers through account development.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed safe.
- Handled cash.
- Dropped deposits at banks.
Education
Associate of Science - Healthcare Administration
Herzing University
Madison, WI12.2021
High School Diploma -
Horizon Online High School
Fort Lauderdale, FL04.2019
Skills
- Safe Work Practices
- Special Requests
- Employee Scheduling
- Effective Customer Service
- Order Management
- Well-Versed in Inventory Management
- Follow-up skills
- Goal-Oriented
- Excellent Phone Demeanor
- Workflow Optimization
- Data entry skills
- Customer service background
- Strong Organization
- Understanding of customer support
- Deadline Management
- Food Management
- Billing support
- Time management proficiency
- Telephone and email skills
- Teamwork and Collaboration
- Time Management
- Team Leadership
- Issue and Conflict Resolution
- Customer service expertise
References
References available upon request.
Timeline
Enrollment Billing Representive
Cigna/ Accredo Specialty Pharmacy
08.2023 - Current
Bakery Manager
The Fresh Market
08.2022 - 04.2023
Assistant Bakery Manager
The Fresh Market
09.2020 - 08.2022
Assistant Deli Manager
The Fresh Market
09.2016 - 09.2020
Manager
McDonald's Restaurant
04.2011 - 03.2019
Associate of Science - Healthcare Administration
Herzing University
High School Diploma -
Horizon Online High School
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