Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ginyer Morales Bracho

Houston,TX

Summary

Dedicated professional with a proven track record of boosting company morale and maintaining a strong work ethic. Experienced Office Manager adept at working with diverse groups, bringing energy and dependability to every task. Skilled Receptionist with extensive experience managing busy reception areas and multi-line telephone systems, driven by a strong desire to succeed. Proficient in all aspects of business finance, including payroll, accounts payable/receivable, and budgeting. Possesses unwavering work ethic, time management, organization, and prioritization skills.

Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.

Overview

9
9
years of professional experience

Work History

Dispatcher

Linc Inc.
08.2024 - 07.2025
  • Coordinated daily dispatch operations to optimize route efficiency and reduce response times.
  • Trained new dispatch staff on systems usage, workflow processes, and safety protocols.
  • Implemented process improvements that streamlined workflows and increased overall productivity.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Monitored transportation routes using GPS technology for real-time updates and efficiency.

Office Assistant

All Over Import & Export Inc
10.2022 - 12.2023
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Efficiently processed and filed paperwork to help the office run smoothly.
  • Incoming messages and correspondence were opened, sorted, and distributed by me.
  • Used QuickBook to process invoices and expenses.
  • Greeted a large number of visitors, including VIPs, vendors, and candidates for interviews.

Dispatch Coordinator

ATC Medical Transport
02.2021 - 09.2021
  • Had an excellent attendance record and was always on time for work.
  • Answered an average amount of calls, emails, and faxes per day to help customers with their questions and concerns.
  • Was able to effectively respond to customer requests via phone and emails, as well as answer questions and inquiries.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.

Hostess

Louie Bossi's Ristorante Bar Pizzeria
01.2019 - 05.2020
  • Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied.
  • Make a call to confirm that the guests will show up for their scheduled appointment.
  • Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking.
  • Provide high-end customer service to waiting guests through entertainment and conversation, while also handling customer complaints and concerns in a professional and courteous manner.

Hostess

Steak 954
05.2017 - 08.2018
  • Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking.
  • Took reservations and to-go orders over the phone, answered customer questions, and kept customers informed of wait times.
  • Assisted waiters by assisting customers when necessary.
  • Assisted servers, food runners, and bussers in making sure the dining area was ready for each and every guest.

Retail

Polo Ralph Lauren Factory Store
08.2016 - 11.2017
  • Organized the racks and shelves to keep the store looking nice.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Make certain that each customer receives exceptional service.
  • Handling returns and refunds in accordance with company policies.

Education

High School -

Hialeah Gardens High School
Hialeah Gardens, FL
01.2016

Skills

  • Customer Service
  • Skilled in Microsoft Word and Excel
  • Problem resolution
  • Updating logs
  • Extremely organized
  • Flexible
  • Payroll
  • Appointment setting
  • Dispatch software
  • Dispatching procedures
  • Schedule coordination

Languages

Spanish
Professional Working
English
Full Professional

Timeline

Dispatcher

Linc Inc.
08.2024 - 07.2025

Office Assistant

All Over Import & Export Inc
10.2022 - 12.2023

Dispatch Coordinator

ATC Medical Transport
02.2021 - 09.2021

Hostess

Louie Bossi's Ristorante Bar Pizzeria
01.2019 - 05.2020

Hostess

Steak 954
05.2017 - 08.2018

Retail

Polo Ralph Lauren Factory Store
08.2016 - 11.2017

High School -

Hialeah Gardens High School

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