Gio Mora-Servin
Executive Staff Specialist
Whittier,CA
Summary
Offering extensive administrative experience working responsibly with management, physicians and peers in a professional and courteous manner. Have excellent customer service, interpersonal, verbal/written communication & organizational skills. Work extremely well under pressure, with short timelines, a fast turn around and no supervision. I look forward to being part of a challenging fast pace working environment where I can continue to be an asset to this organization. SUMMARY: Skilled in accomplishing multiple tasks to achieve project completion with a positive outcome. Effective in the management of top organizational initiatives. Excellent communication skills that have led to productive working relationships with management, Physicians and staff. - Work well under pressure, with short timelines and a fast turnaround. Organized and detail oriented, capacity for understanding procedures and logistics quickly. Computer competency to include internet. Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity. Diligent Staff Member offering [Number]-year history of handling tasks such as [Task] and [Task] independently and efficiently. Learns new processes quickly and consistently seeks out ways to support team objectives. Proficient in [Software] and [Software]. Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Executive Staff Specialist
Kaiser Permanente, Downey Medical Center
Downey, CA
06.2012 - Current
- Work closely with Payman Roshan, Sr. VP & Area Manager and Gregg Durkee, Chief Operating Officer as well as other DMC Leaders.
- Coordination of meetings, projects and planning with Leadership, Physicians and staff.
- Update reports, manage accounts and generate reports, scorecards, committee meeting minutes, etc.
- Accurately maintain all employee files per HR and Joint Commission
- Screen/triage telephone calls and responsibly forward to appropriate party
- Provide timely completion of timekeeping entries, process recharges, retirement checks, etc
- Experience with the hiring process (scheduling interview panels, verifying employment, training of new hires, etc.)
- Initiate and follow up on requests for services from Operation Support, BISS, IT, EVS, Construction etc
- Regional Group & Provider Enrollment Unit Liaison for Provider credentialing.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Developed standard operating procedures for all administrative employees.
- Sourced vendors for special project needs and negotiated contracts.
- Compared vendor prices and negotiated for optimal savings.
- Prepared meeting rooms and materials and recorded important information.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delivered performance reviews, recommending additional training or advancements.
Administrative Specialist IV
Kaiser Permanente, Downey Medical Center
, CA
08.2002 - 05.2012
- Work closely with Gloria De Leon, AMCA and Lynn Peacock, AMCA and their DAs, ADAs, Providers and staff
- Maintain several administrators calendars to include Cathy Buddemeyer, AMCA and Paula Stashak, AMCA
- Assist with coordination of projects and planning of meetings with staff to include UHW and UNAC
- Draft and type confidential correspondence, reports, charts, scorecards and committee meeting minutes
- Accurately maintain all employee files per Joint Commission and HR
- Screen/triage telephone calls and responsible for forwarding to appropriate party
- Provide timely completion of timekeeping entries, process recharges, retirement checks, etc
- Experienced with the hiring process (scheduling interviews, verifying employment and training of new hires)
- Initiate and follow up on requests for services from Operation Support, BISS, Verizon, Construction, Security, etc
- Have signature verification authority
- Regional Group & Provider Enrollment Unit.
Unit Manager
Kaiser Permanente, Cudahy Medical Office
Cudahy, CA
02.2000 - 08.2002
- Progressive responsibility using own resources, judgment and initiative to complete projects in a timely manner
- Actively supported administration providing direction and guidance to ancillary staff
- Assist with Physician & staff training (software applications, materials, P&Ps, payroll, etc.)
- Coordinated staff education training to ensure all annual training requirements were met
- Responsible for the custodial change fund for the receptionists
- Insured adequate staffing for the medical office & processed all employee time off requests
- Processed staff payroll and adjustments
- Preparation of annual evaluations
- Maintained employee files in order with proper record keeping to ensure renewal of RN licenses and BLS were done in a timely manner
- Participate in staff meetings, serve on several committees (Cudahy, Imperial & Bellflower)
- Serve as a liaison for all non-nursing functions between departments & outside vendors
- Provided customer service assistance to members with complaints/concerns
- Prepare wide variety of spreadsheet, graphics, charts, & databases to monitor information
- Establish and maintain inventory of material resources for entire MOB (eProcurement, LORIS, etc.)
- Worked closely with EVS to maintain a clean environment
- Experience working with the Material Mgmt
- Ordering process.
Administrative Specialist III
Kaiser Permanente; Bellflower Hospital
Bellflower, CA
08.1998 - 02.2000
- Work closely with the Director of Hospital Operations and AMGA’s to oversee Quality Management
- Provide customer service
- Implement & maintain all policies and procedures medical center wide
- Prepare tables, charts, graphs for presentations using Word, Excel, PowerPoint, etc
- Assist in daily coordination/planning of meetings/projects
- Provide timely completion of payroll entries and distribution of payroll checks
- Experience with the hiring process and training of staff.
Education
Associate of Arts Degree -
Cerritos College
Skills
QBS approved Spanish speaking interpreter Level IIProficient withLotus Notes, Power Point, Word, Excel, Time Mainframe, Funds Disbursement Authorization Database, ARIBA, OneLink, KPERS Expense Reporting, Travel, etcType 80 wpmGreat communication, interpersonal & Organizational skills
Safe equipment operations
Materials restocking
Advanced [Software] knowledge
Customer service understanding
Additional Information
- REFERNCES Provided upon request.
Timeline
Executive Staff Specialist
Kaiser Permanente, Downey Medical Center
06.2012 - Current
Administrative Specialist IV
Kaiser Permanente, Downey Medical Center
08.2002 - 05.2012
Unit Manager
Kaiser Permanente, Cudahy Medical Office
02.2000 - 08.2002
Administrative Specialist III
Kaiser Permanente; Bellflower Hospital
08.1998 - 02.2000
Associate of Arts Degree -
Cerritos College