Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giobel Perera Ortiz

Carrollton

Summary

Adept at working in wide range of inside and outside environments to deliver services to customers. Capable of setting up system components and network settings. Good documentation and time management abilities. Experienced installation and repair technician skilled at setting up, repairing and configuring telecommunications equipment. Proven skills in building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

Overview

7
7
years of professional experience

Work History

Client Service Representative

Walmart
02.2024 - 05.2024
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.

Bakery Production Worker

Texas Twist
04.2021 - 10.2023
  • Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
  • Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
  • Ensured accurate order fulfillment by carefully packaging finished products according to customer specifications.
  • Enhanced bakery production efficiency by streamlining processes and implementing time-saving techniques.
  • Demonstrated adaptability by quickly learning and fulfilling various roles within the bakery operation as needed, including mixing doughs, shaping pastries, and operating ovens.

Utility Maintenance Worker

Magic City Casino
10.2018 - 01.2021
  • Responded to service requests during and after business hours
  • Coordinated installation of all new users and relocations of existing users
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
  • Worked closely with network administrators and server engineers to ensure quality service
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Resolved complaints and issues involving both guests and employees
  • Volunteered at local charity events, in addition to increased experience in social engagements and public speaking

Full Service Shopper

Shell Gas Station
10.2018 - 01.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Worked productively with customers to meet order requirements and service expectations.

Maintenance Supervisor

IBR
06.2017 - 10.2019
  • Analyzed and identified equipment failure root causes and initiated correction actions
  • Supervised 4 employees, including scheduling, training, and performance monitoring
  • Inspected fire extinguisher equipment to maintain safe environment for workers or residents
  • Monitored employee work tasks while installing, aligning and balancing new equipment for projects
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs
  • Followed all work orders and specifications to determine which machines and equipment required replacement, repair or maintenance

Education

Associate of Science - Marketing Management and Research

Pedro Claro Maurice
Santiago de Cuba
2015

Associate of Arts - International Marketing

Pedro Claro Maurice
Santiago De Cuba
01.2015

High School Diploma -

IPU Guillermon moncada
Santiago De Cuba
1994

Skills

  • Configuring equipment
  • Repairing systems
  • Performance monitoring
  • Inspections management
  • Event coordination
  • Customer service

Timeline

Client Service Representative

Walmart
02.2024 - 05.2024

Bakery Production Worker

Texas Twist
04.2021 - 10.2023

Utility Maintenance Worker

Magic City Casino
10.2018 - 01.2021

Full Service Shopper

Shell Gas Station
10.2018 - 01.2021

Maintenance Supervisor

IBR
06.2017 - 10.2019

Associate of Science - Marketing Management and Research

Pedro Claro Maurice

Associate of Arts - International Marketing

Pedro Claro Maurice

High School Diploma -

IPU Guillermon moncada
Giobel Perera Ortiz