GIOELY LEDESMA ANDRADE
Palm Harbor,FL
Summary
Dedicated and detail-oriented medical administrative professional with a strong work ethic and excellent interpersonal skills. Skilled in organized file management and deep understanding of patient protections. Enhances office operations by anticipating and addressing the needs of both patients and staff. Experience in electronic recordkeeping and insurance documentation strengthens ability to streamline processes. Self-disciplined and motivated bilingual clerk leveraging advanced language skills in Spanish to effectively communicate with and listen to diverse needs of patients.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
PH Dermatology
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Provided exceptional customer service under pressure during peak business hours while remaining calm and professional at all times.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Generated reports to track insurance verifications and claim progress.
Medical Secretary
ST. JOSEPHS MEDICAL CENTER
02.2022 - 11.2023
- Represents physicians by screening incoming phone calls and helps with scheduling, receiving, and announcing scheduled patients and visitors
- Gathers patient information and maintains patient records
- Ensures physician productivity by maintaining calendars
- Produces information by transcribing dictation, preparing medical reports, and creating summaries
- Provides historical reference by developing and utilizing filing and retrieval systems
- Generates revenues by completing direct patient and third-party billing
- Secures information by completing database backups
- Maintains patient confidence and protects operations by keeping information confidential
- Maintains office supplies inventory by checking stock
- Keeps office equipment operational by following operating instructions
- Maintains quality results by following and enforcing standards
- Serves and protects the health care community by adhering to professional standards
- Updates job knowledge by participating in educational opportunities, such as reading professional publications
Unit Medical Secretary
BERGEN NEW BRIDGE MEDICAL CENTER
04.2016 - 02.2022
- Located and filed physical permanent records
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly
- Managed unit call reception and routed calls to correct department
- Provided patient information to facilitate timely admissions and discharges
- Answered phone calls to provide assistance, information and medical personnel access
- Monitored unit supply levels and notified management of ordering needs
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
- Transcribed doctors' orders, including medication and lab test requests
- Conducted patient intake interviews to collect medical information and insurance details
- Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff
- Drafted and distributed memos and emails for entire unit
- Collected paperwork for patients, nurses and physicians
Manager
JPS PIZZERIA
08.2012 - 04.2016
- Trained employees on additional job positions to maintain coverage of roles
- Greeted and encouraged feedback from customers to implement in-store operational changes
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom
- Delivered level of service to customers in effort to build upon relationships for future clients
- Interviewed, hired and trained new employees
- Supervised staff performing daily activities
Manager
LULU'S BOUTIQUE
07.2010 - 08.2012
- Managed inventory tracking and physical inventory counts to minimize loss
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Resolved customer problems by investigating issues, answering questions and building rapport
- Improved store status by implementing process improvements and identifying performance gaps for corrective action
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
Education
ASSOCIATE OF SCIENCE - NURSING
Union County College
Cranford, NJSkills
- Schedule staff meetings
- Charting proficiency
- Records maintenance
- File system management
- Database management
- Patient chart maintenance
- Appointment scheduling
- Appointment reminders
- Follow-up calls
- Message taking
- Multi-line phone management
- Microsoft Office
- Medical insurance claims processing
- Patient billing
- Fax handling
- Mail handling
- Report preparation
- Invoice preparation
- Memo preparation
- Customer service
- Attention to detail
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Initiative-taking
- Customer assistance and interaction
- Computer proficiency
- Payment processing
- Professional telephone demeanor
Certification
CPR Certified, 2020
Timeline
Front Desk Receptionist
PH Dermatology
04.2024 - Current
Medical Secretary
ST. JOSEPHS MEDICAL CENTER
02.2022 - 11.2023
Unit Medical Secretary
BERGEN NEW BRIDGE MEDICAL CENTER
04.2016 - 02.2022
Manager
JPS PIZZERIA
08.2012 - 04.2016
Manager
LULU'S BOUTIQUE
07.2010 - 08.2012
ASSOCIATE OF SCIENCE - NURSING
Union County College
Similar Profiles
Bellalise TorresBellalise Torres
Administrative Assistant at Academic Alliance in DermatologyAdministrative Assistant at Academic Alliance in Dermatology
Ambrose LingAmbrose Ling
Mill Controller at PH World- PH Palm Express SDN BHDMill Controller at PH World- PH Palm Express SDN BHD
Hemma ReiterHemma Reiter
Unterrichtende Für LehrerInnen at PH Baden, PH HollabrunnUnterrichtende Für LehrerInnen at PH Baden, PH Hollabrunn
Thomas FisherThomas Fisher
Market Sales Leader at Bimbo Bakeries USAMarket Sales Leader at Bimbo Bakeries USA
Theodore BrushTheodore Brush
Field Sales Representative at AcostaField Sales Representative at Acosta