Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Gioia Barbera

Burlingame,California

Summary

Compassionate and dedicated pre-nursing college student with a strong foundation in emergency medical care, holding both EMT and BLS CPR licenses. Actively engaged in community service and volunteer work, demonstrating a commitment to helping others and making a positive impact. Experienced in various customer service roles, including restaurant hostess, guest service associate, and retail sales associate, showcasing excellent communication and interpersonal skills. Proven reliability and responsibility through roles as a pet-sitter and baby-sitter. Passionate about pursuing a career in nursing to provide compassionate care and support to individuals in need.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pet Sitter

Self Employed
06.2022 - Current
  • Communicated professionally with pet owners via phone, email, and text.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.

Guest Service Representative

European Wax Center
09.2022 - 10.2023
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Restaurant Hostess

Maverick Jacks
11.2021 - 04.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Used cash registers and credit card machines to cash out customers.

Retail Sales Associate

Pacsun
09.2021 - 10.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Education

Associate of Science - Prenursing Studies

College of San Mateo
San Mateo, CA
05.2026

High School Diploma -

Peninsula High School
San Bruno, CA
05.2022

Skills

  • Honest and Trustworthy
  • Positive Attitude
  • Punctual and Reliable
  • Flexible Schedule
  • Time Management
  • Cash Handling
  • Detail Oriented
  • Issue Resolution
  • Retail Sales
  • Computer Skills
  • Customer Service
  • Strong multitasking
  • Basic Life Support
  • Critical decision-making skills
  • Emergency Management

Certification

  • NREMT Certification (1/24-3/26) - Certified Emergency Medical Technician
  • BLS CPR certification (10/22-10/24) - American Heart Association

Volunteer Experience

  • Peninsula Humane Society (6/23-8/23)
  • American Red Cross (2/24-Current)
  • Planned Parenthood Miramonte (11/23-Current)
  • Emergency disaster drill - CSM (5/24)
  • Mills Peninsula Hospital (Expected 06/24)

Timeline

Guest Service Representative

European Wax Center
09.2022 - 10.2023

Pet Sitter

Self Employed
06.2022 - Current

Restaurant Hostess

Maverick Jacks
11.2021 - 04.2022

Retail Sales Associate

Pacsun
09.2021 - 10.2021

Associate of Science - Prenursing Studies

College of San Mateo

High School Diploma -

Peninsula High School

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Gioia Barbera