Giomar Montano
Santa Ana,CA
Summary
Proven Shift Coordinator at Taco Bell Restaurant, adept in supply inventory management and fostering team collaboration. Excelled in conflict resolution, enhancing staff morale, and boosting productivity. Skilled in Microsoft Office and customer service, ensuring operational excellence and improved performance metrics. Enthusiastic House Coordinator successful working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housekeeping Coordinator
Great Wolf Lodge Resort
2016.03 - Current
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Collaborated with other departments to resolve guest issues promptly, fostering a seamless service experience for guests.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Shift Coordinator
Taco Bell Restaurant
2012.08 - 2016.03
- Successfully managed conflicts among staff members, resulting in improved morale and reduced workplace tension.
- Contributed to a positive work environment by fostering a team-oriented atmosphere that encouraged collaboration and mutual support among employees.
- Provided regular updates to senior management regarding shift performance metrics, identifying trends or concerns that needed attention or remediation efforts.
- Monitored inventory levels, ensuring adequate supplies were available for uninterrupted operations during shifts.
- Streamlined communication between team members for more efficient problem-solving and decision making.
- Assisted management in identifying areas of improvement within the facility, leading to increased productivity and overall success.
Education
Certificate of Technical Studies - General Office Clerk
Centennial Education Center
Santa Ana, CAAssociate of Science - Accounting
Santa Ana College
Santa Ana, CA06.2025
High School Diploma -
Garden Grove High School
Garden Grove, CA06.2011
Skills
- Customer service-focused
- Work Prioritization
- Strong Organization
- Supply Inventory Management
- Training and mentoring
- Department coordination
- Customer Service
- Data Archiving
- Problem-Solving
- Inventory Monitoring
- Microsoft Office
- Desktop Computers
- Inventory Replenishment
- proactive
Accomplishments
- Awarded twice Employee of the Month in the hotel.
- Awarded employee of the year in the Housekeeping Department.
Certification
Leadership Certificate.
Quickbooks Certificate.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Housekeeping Coordinator
Great Wolf Lodge Resort
2016.03 - Current
Shift Coordinator
Taco Bell Restaurant
2012.08 - 2016.03
Certificate of Technical Studies - General Office Clerk
Centennial Education Center
Associate of Science - Accounting
Santa Ana College
High School Diploma -
Garden Grove High School
Leadership Certificate.
Quickbooks Certificate.
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