Ariana Jones
Reserve,LA
Summary
Driven Loan Officer with track record in mortgage and home lending product sales. Demonstrating strong interpersonal skills and exceptional service throughout sales process.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Loan Officer
Magic Tax Solutions
07.2022 - 05.2024
- Evaluating, authorizing, or recommending approval of loan applications for individuals and businesses.
- Acting as an intermediary between businesses and financial institutions to help people acquire loans for various purposes, such as purchasing homes, financing education, or expanding businesses.
- Ensuring all lending activities comply with federal and state regulations, as well as internal policies and procedures.
- Monitoring loan repayment schedules, collecting payments, and managing delinquent accounts.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
General Manager
Waffle House
05.2019 - 06.2022
- Managed a team of 15-25 employees while training new hires
- Maintained staffing levels and budgets
- Successfully implemented new policies and procedures to improve team efficiency
- Planned and coordinated staffing schedules while processing payroll
- Established and demonstrated new standards for the Waffle House policy by implementing new security measures, increased communication lines, and more accountability
- Increased employee morale and attentiveness to leadership, which has established cohesiveness within the working environment
- Trained personnel to improve their knowledge of customer service operations, safety processes, training programs, and procedures.
Financial Services Professional
Primerica Financial Services
10.2014 - 08.2020
- Conducted weekly one-on-one meetings with team
- Coached representatives towards effectively using their time to build clientele; supported the activity coaching (quantity & quality) initiative
- Monitored the Daily Status Report (DSR) and took action on cases needing attention
- Handled scheduling requirements and medical exams
- Submitted applications
- Ability to assess client financial situations and analyze portfolios to develop and implement comprehensive plans aligned with client goals
- Strong customer relationship and customer service skills.
Receptionist
Voice of the Covenant World Outreach Center
10.2013 - 10.2015
- Managed multi-line phone system
- Handled and coordinated active calendars
- Scheduled and confirmed meetings
- Ensured file system based on office protocol
- Managed and resolved client service problems
- Delivered excellent customer service experiences.
Education
B.S. in Criminal Justice -
Southern University and A&M
Skills
- Employee Engagement
- Customer Service Management
- Administrative Assistant
- Training and Development
- Negotiation
- Upselling
- Profit And Loss (P&L)
- Payroll Processing
- Data Entry
- Financial Services
- Strategic Planning
- Inventory Control
- Database Management
- Documentation Review
- Relationship building and management
- Financial Advising
Certification
- FINRA License
- ServSafe
Timeline
Loan Officer
Magic Tax Solutions
07.2022 - 05.2024
General Manager
Waffle House
05.2019 - 06.2022
Financial Services Professional
Primerica Financial Services
10.2014 - 08.2020
Receptionist
Voice of the Covenant World Outreach Center
10.2013 - 10.2015
B.S. in Criminal Justice -
Southern University and A&M
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