GIORDAN K MCCULLOUGH
ORLANDO,USA
Summary
Results-driven professional with a solid foundation in customer service and technical proficiency. Capable of leveraging a diverse skill set to optimize performance in various settings. Focused on producing effective outcomes that meet or exceed expectations.
Overview
7
7
years of professional experience
Work History
Host
Marriott International, Inc.
Orlando, FL
05.2025 - Current
- Welcomed guests, ensuring a positive first impression and seamless entry experience.
- Managed guest flow to minimize wait times and enhance overall visitor satisfaction.
- Collaborated with team members to coordinate seating arrangements during peak hours.
- Provided information about park attractions, promoting engagement and enhancing guest experiences.
- Trained new hosts on procedures and best practices for efficient operations.
- Resolved guest inquiries and concerns promptly, maintaining high service standards.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone and in person via OpenTable, fulfilled to-go orders, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest (setting up and moving tables, chairs, high chairs, place settings, dishes etc).
- Fostered a friendly atmosphere by engaging with guests, encouraging repeat visits and positive reviews.
- Upheld the standards of Marriott International Inc.
Host
Mythos – Universal’s Islands of Adventure
Orlando, FL
07.2021 - 03.2024
- Greeted and Interacted with Guests
- Booked Reservations in person and over the phone via Zomato Book Pro
- Controlled Waitlist and Line Volume, as well as when Guests could be seated
- Escorted Guests to their tables, set up and dressed tables, and kept track of the floor.
- Upheld safety and sanitation protocols, kept my station clean, and kept up the theming of the restaurant
Quick Service – Front of House
Satu’li Canteen (Pandora) - Disney’s Animal Kingdom Theme Park
Orlando, FL
03.2019 - 06.2019
- Greeted guests (Hostess) - At opening of restaurant completed special ritual in Na’vi language with guests and then completed opening chant with Cast Members to create a magical moment
- Sent guests to registers and controlled the line volume
- Took care of guests on register - (Payment Methods: Gift Cards, Vouchers, Credit Cards, Cash (Domestic & Foreign))
- Tray finalizing, Beverage/Alcohol dispensing and Mobile Orders (Counter)
- Completed orders and worked the Hot Line
- Handled Bib Closet and inventory
- Maintained restaurant cleanliness and bussed tables
- Kept up the theming of the restaurant and park
Education
High School - undefined
Florida Virtual School
High School - undefined
Mid Florida Technical School
Skills
- Microsoft Office Suite
- Leadership Skills
- Effective Communication
- Web Development
- HTML and CSS
- Python
- JavaScript
Timeline
Host
Marriott International, Inc.
05.2025 - Current
Host
Mythos – Universal’s Islands of Adventure
07.2021 - 03.2024
Quick Service – Front of House
Satu’li Canteen (Pandora) - Disney’s Animal Kingdom Theme Park
03.2019 - 06.2019
High School - undefined
Florida Virtual School
High School - undefined
Mid Florida Technical School