Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Giorgiana Diele

Summary

Dependable worker with experience in a variety of different job titles. Upbeat, friendly, and good at anticipating customer needs to facilitate an enjoyable experience. Hardworking team player who is organized and efficient.

Overview

3
3
years of professional experience

Work History

Bay Host

Topgolf
09.2023 - Current
  • Answered guest questions with responses about menu, promotions and specials.
  • Retrieved and delivered food and beverage orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Bartender

Topgolf
02.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Checked guests' identification before serving alcoholic beverages.

ACE Trainer

Topgolf
08.2022 - Current
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Cross-trained already hired associates into new positions by providing knowledge and hands on activities.
  • Incorporated exciting and engaging activities to achieve participation and hands-on learning for new hires.

Office Administrator

Topgolf
05.2022 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reviewed invoices for accuracy and completeness prior to issuing payments.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Verified timekeeping records and handled any discrepancies with employees.

Lead Office Administrator

Topgolf
01.2023 - 02.2023
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Completed bi-weekly payroll for 250+ employees.
  • Delegated tasks to office administrators to organize and improve office efficiency.

Barback

Topgolf
11.2022 - 02.2023
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Replaced empty kegs and soda syrups.
  • Restocked ice, condiments, and snacks.
  • Monitored food and beverage supplies, assisting with restocking when needed.

Lead Food Runner

Topgolf
10.2021 - 07.2022
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Cleaned and sanitized food preparation and serving areas.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Restocked food supplies in kitchen and organized storage areas.

Ice Cream Scooper

The Parlor Restaurant And Ice Cream
05.2021 - 07.2021
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Operated cash register, taking payments and issuing customer receipts.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Offered samples of new ice cream flavors to customers.

Sales Associate

HomeGoods
12.2020 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Associate of Arts - General Studies

Florida SouthWestern State College
Fort Myers, FL
12.2024

High School Diploma -

Gateway Charter High School
Fort Myers, FL
05.2023

Skills

  • Menu Memorization
  • Verbal Communication
  • Product and Service Sales
  • Cash Handling Accuracy
  • Team Direction
  • Inbound Phone Call Handling

Accomplishments

    Gold Star Award Winner 2023

    6 Promotions in less than 2 years

Timeline

Bay Host

Topgolf
09.2023 - Current

Bartender

Topgolf
02.2023 - Current

Lead Office Administrator

Topgolf
01.2023 - 02.2023

Barback

Topgolf
11.2022 - 02.2023

ACE Trainer

Topgolf
08.2022 - Current

Office Administrator

Topgolf
05.2022 - Current

Lead Food Runner

Topgolf
10.2021 - 07.2022

Ice Cream Scooper

The Parlor Restaurant And Ice Cream
05.2021 - 07.2021

Sales Associate

HomeGoods
12.2020 - 06.2021

Associate of Arts - General Studies

Florida SouthWestern State College

High School Diploma -

Gateway Charter High School

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Giorgiana Diele