Giorgio Arcamone
101 Smithfield CT,NEW JERSEY
Summary
Dynamic Hospitably Management with proven expertise Managing Operations in Hotels, Restaurants, Conference Centers, Corporations, and Health Care in the USA and Europe team leadership and strategic planning. Achieved enhanced operational efficiency through innovative process improvements and effective mentorship. Skilled in financial recording and customer engagement, fostering strong relationships that drive service excellence and profitability. Committed to continuous improvement and staff development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dining Service Director I
CCL
09.2024 - Current
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
- Forged strong partnerships with external stakeholders as well as maintained healthy relations with clients.
- Developed and executed strategic plans for service delivery, resulting in increased efficiency and reduced costs.
- Optimized scheduling practices to ensure adequate staffing levels during peak times for seamless customer support.
- Analyzed customer feedback data to identify trends and areas of improvement in the delivery of services provided.
Marketing Project Manager
CCL
03.2024 - 08.2024
- Evaluated the success of various marketing initiatives through KPI tracking and analysis; made data-driven recommendations for continuous improvement.
- Managed cross-functional teams to ensure seamless collaboration and efficient project execution.
- Negotiated favorable contracts with vendors, reducing marketing expenses without sacrificing quality or impact.
- Increased brand awareness by implementing strategic marketing campaigns and utilizing social media platforms.
- Optimized website content for improved search engine rankings and increased organic traffic.
- Streamlined project management processes for improved efficiency and timely completion of tasks.
Multi Unit General Manager
Sodexo
10.2020 - 03.2023
- Led cross-functional teams in executing strategic initiatives that improved overall organizational efficiency.
- Optimized scheduling practices to maximize labor efficiency while maintaining high-quality customer service standards at each location.
- Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost reduction opportunities.
- Established operational benchmarks for each unit location, driving consistency in service quality and customer satisfaction.
- Conducted regular audits of operational processes to identify areas for improvement or potential compliance risks.
- Facilitated inter-unit collaboration on projects that required joint resources or expertise sharing between locations within the organization.
- Implemented safety protocols to ensure a secure workplace environment for employees and customers alike.
- Mentored new managers to support their professional growth within the company structure.
Reginal Director
Enlivant Senior Leaving
10.2020 - 12.2021
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Produced [Number] reports per week to analyze job performance against team goals.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
General Manager
Spring Hills Cherry Hills Senior Community
07.2018 - 07.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
General Manager of Food Service
Sodexo
05.2014 - 07.2018
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
Education
Associate of Arts - Tourism And Hotel Management
Vincenzo Telese
Ischia Italy 06-1992
Skills
- Team leadership
- Training and mentoring
- Operations management
- Strategic planning
- Staff development
- Payroll and budgeting
- Performance analysis
- Service delivery
- Financial recording
- Customer engagement
- Customer relationship management
- Client engagement
Accomplishments
- Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
- Supervised team of over 120 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association
- Internal Finance Certification
- While some of these certifications may be more specific to certain types or levels of retail sales roles, they represent a broad spectrum of professional development opportunities for individuals seeking to advance their career in retail sales.
- Microsoft Office Specialist (MOS) - Microsoft.
Languages
English
Full Professional
Italian
Native or Bilingual
Spanish
Professional Working
Timeline
Dining Service Director I
CCL
09.2024 - Current
Marketing Project Manager
CCL
03.2024 - 08.2024
Multi Unit General Manager
Sodexo
10.2020 - 03.2023
Reginal Director
Enlivant Senior Leaving
10.2020 - 12.2021
General Manager
Spring Hills Cherry Hills Senior Community
07.2018 - 07.2020
General Manager of Food Service
Sodexo
05.2014 - 07.2018
Associate of Arts - Tourism And Hotel Management
Vincenzo Telese
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